No Experience United States

CURRICULUM VITAE

NAME: NATASHA MUBANGA OKAFOR

Address: **** ******** ***** ****

Mckinney

Texas

75070,

United States

Mobile: 469-***-****

Email: ****************@*****.***

PERSONAL TRAITS

Effective communication: Able to listen to instructions and act on them with minimal guidance. Able to speak, write, and listen effectively, organize my thoughts logically, and explain everything clearly.

Computer and technical literacy: Computer literate and understanding, ranging from basic to advanced computer software, word processing, e-mail, and Internet navigation.

Problem-solving/Creativity: Problem-solving ability to aid me with making transactions, processing data, formulating a vision, and reaching a resolution. Able to conquer job challenges by thinking critically and creatively.

Interpersonal abilities: Relationship-building and relationship-management, able to relate well to others, both co-workers and customers.

Teamwork skills: The ability to work well with others while pursuing a common goal but also with the ability to work with minor supervision.

Diversity sensitivity: vast cultural sensitivity and ability to build rapport with others in a multicultural environment.

Adaptability and flexibility: Openness to new ideas and concepts. Can work independently or as part of a team, changing gears when required, whether multitasking or adapting working hours and locale.

Professionalism and work ethic: Stick with challenges until I meet them.

Positive attitude and energy: Always Exhibit a sunny outlook and energetic, organized behavior even in difficult times to make my work bearable and bright.

QUALIFICATIONS

Full Grade twelve certificate (Caritas Convent School) 2003

Diploma in Journalism, Evelyn Hone College 2008

PROFESSIONAL EXPERIENCE

1.Employer : Guidepost Montessori

Position : Assistant Lead Guide (May 2023 to May 2024)

Assist in Setting Up the Environment: Help prepare the Montessori environment by arranging materials on shelves, ensuring they are organized and accessible to the children. Follow the lead guide's instructions for maintaining a tidy and inviting space.

Support Child-Led Learning: Encourage children to choose activities based on their interests and developmental needs. Offer gentle guidance when necessary but allow them to explore and discover at their own pace.

Model Proper Use of Materials: Demonstrate how to use Montessori materials correctly and respectfully. Show children how to handle materials with care, use them purposefully, and return them to their proper place when finished.

Provide Individualized Assistance: Offer support to children who need help with activities or have questions. Be attentive to their needs and offer assistance in a way that promotes independence and problem-solving skills.

Observe and Assess: Continuously observe children's engagement and progress during activities. Note any challenges they may encounter and communicate with the lead guide about observations and insights.

2.Amazon Fulfilment Center (October 2021 – March 2022)

Packaging: Package items securely according to Amazon's packaging guidelines to prevent damage during transit. This could include selecting appropriate packaging materials, arranging items in boxes, and sealing packages properly.

Labeling: Apply shipping labels and barcodes to packages accurately to ensure they are routed correctly through the shipping process. This step is crucial for efficient sorting and delivery.

Loading and Unloading: Assist in loading packages onto delivery trucks for transportation to distribution centers or directly to customers. This may also involve unloading incoming shipments of inventory and sorting them for storage.

Shipping Documentation: Prepare shipping documentation such as packing slips, invoices, and customs forms as required for domestic and international shipments. Ensure all necessary paperwork is completed accurately and submitted on time.

Customer Service: Provide exceptional customer service by responding to inquiries or concerns related to shipping and delivery. Address customer inquiries

3. : Finance Bank Zambia Limited JUNE 2013 – SEPTEMBER 2017

Data Entry – Business Intelligent (BI)

Entered data from various sources into company database with accuracy and efficiency

Verified and corrected any discrepancies in data entries

Assisted in maintaining data integrity and security

Communicated effectively with team members to ensure smooth workflow

Completed assigned tasks within deadline

Customer Service Relations

Duties

Attend to all walk in clients and give necessary feedback required within the stipulated time.

Answer all complaints and queries from customers

Ensure Customers follow the Company policies and procedures while transacting

Receiving of any instructions from customers and ensuring instructions are in line with the Banks policies and right documentations are attached

Closing and Opening of Accounts

Filing of all accounts opened and necessary documentation on file

Ensure customers have brought the right documentation according to Bank’s requirements for any accounts being opened or closed

Ensure Signatures and all Documentations are uploaded in the system

Posting of any account charges in their specific accounts in the system

Sale Products to existing and would be customers within the branch and segmented market areas

Change of Foreign Currency on display board on daily basis

Ensure Customers are attended to by right people if they need further assistance

Ensure any fraudulent acts observed are reported to the Anti-Money Laundering Officer

Ensure Bank surroundings are well kept and made comfortable for all customers.

Ensure all queries out of my control are reported to my supervisor.

Account Amendments – change of signatures, mandates, addresses and so on

Stop cheque payments that are reported stolen or fraudulently acquired

Initiate Term Deposits in the System.

Call Center Inbound (6Months)

Answer inbound calls and respond to customer inquiries in a timely manner

Generate customer interest in the company’s products or services

Provide personalized customer service by responding to the needs of customers

Document and report on customer feedback to improve the customer experience

Manage and update customer databases with notes for each customer

Position : Marketing Officer

Key Activities

Coordination of all marketing and social media and networking activities of the Bank

ensure marketing activities are in compliance with state regulations

Develop various marketing concepts, objectives, materials, advertisements, programs, press releases, and other special events approved by Senior Management and the Board of Directors.

Provide guidance and coordinate implementation efforts with respect to the installation of new or existing products and services.

Responsible for primary contact of public relations and media contacts, advertising, and certain business development activities to promote the spirit, philosophy, dedication, and general direction of the Bank.

Responsible for dispatch of brochures, new corporate wear and other necessary materials aimed at reaching various branches

Prepare payment requisitions

Human Resources Clerk

Duties

Assist in Office duties like filing and ensuring necessary documentation of employees is updated and on file.

Schedule Interviews

Maintain employee records such as Sick leave, vacation leave.

Assisting in payroll preparations for processing

Capturing employee Data

REFEREES

I will provide References upon request.

Contact this candidate