Customer Service Rep
Resume:
Eric Eugene Williams
Jonesboro, Ga 30236
****************@*****.***
Objective:
Experienced Customer Service Rep/Data Operator who enjoys challenge seeking opportunity to learn and improve skills
Professional Profile
Excellent communicator with 10+ years of experience in Customer Service in a Call Center Setting also over 8+ years in Shipping and Receiving.
An individual with clerical, 0rganizational, communication, people and time management skills. Possesses a strong ability to interface and articulate situation problems with great resolve and tact within time constraints.
Core Qualifications:
Strong organizational skills
Creative problem solver
MS Windows Proficient
Typing Speed 60+
Time management
Customer Service
Multi-Task Management
Education
Francis Marion Univ:
Florence Sc 29501
Computer Science/Networking
Course work includes computer science, marketing and mathematical solutions
Work History:
Otis Elevator
Material Handler
Florence SC
02/06/2023 to Present
Maintains production and distribution of product by pulling orders from inventory, delivering production material and supplies, and staging finished products.
McLeod Cardiology Associate
Financial Counselor
Florence Sc
10-31-2022-01/23/2023
I’m part of the Patient Access Services team and dedicated to helping patients
And physicians determine sources of reimbursement for hospital services.
I help identify and assist patients who are unable to pay their estimated liability
Prior to treatments or assist patients who have large balances.
BCBS Of South Carolina (PGBA)
FCMB Claims Customer Service Advocate 11 PGBA
Florence SC
03-21-2022-10-28-2022
I’m responsible for responding to routine correspondence and telephone inquiries pertaining to claims or appeals, identifies incorrectly processed claims and completes adjustments and related reprocessing actions.
Eastern Industrial Supplies
Deliver Driver/Warehouse Specialist
Florence Sc
07/08/2019-01/01/2022
Job duties includes: Deliver Company Products in a safe and Timely Manner.
Pulls Orders, Load and Unload Trucks. Received and file information.
DMA Sales
Inbound Receiving Coordinator
Mullins Sc
08-18-2018 to 07/01/2019
I’m responsible for the receipt of all inbound goods, manifest verification, unloading and staging, quality control inspection, and put away of all inbound freight, including imported product containers, domestic vendor shipments and intercompany transfers. I’m responsible to reconcile actual received good against the inbound manifest to ensure accurate counts and to report/communicate and discrepancies in a timely manner to the necessary internal department. I provide management and oversight of the Quality Control Specialists and Material Handling associates with the department to ensure their work is being completed in compliance with all company SOP’s. I work closely with the DC General Manager to develop and implement inbound receiving polices. I’m responsible for keeping all shipment receiving record, filing, and document storage in an organized manner according to the department SOP procedures.
Duties also includes unloading containers, and loading shipments with a sit down forklift.
Eagle Express Lines
Dedicated Truck Driver
P O Box 348
South Holland, IL 60473
04-10-2018-07-02-2018
Job Duties: Eagle Express Lines services the routes of the US Postal Service. Our primary mission is to service the needs of the US Postal Service at locations across the country with on-time delivery, courtesy, safety, and efficiency.
Brunson’s Transportation
Driver
Florence, Sc 29501
843-***-**** Manager Travis Brunson
01-02-2016-04-01-2018
Job Duties: Deliver company products in a safe and timely manner.
Ferguson Waterworks
Driver/Warehouse Specialist
N. Charleston, Sc 29418
843-***-**** Manager Davison Freedman
10-01-2007-01-01-2016
Job duties includes: Deliver Company Products in a safe and Timely Manner.
Pulls Orders, Load and Unload Trucks. Received and file information.
Covenant Transport
Over the Road Truck Driver
Chattanooga, Tn 37419
03-01-2007-10-01-2007
Deliver Products in a safe and Timely Manner
Assurant Specialty Properties
Customer Service Rep
Florence, Sc 29501
843-431-223 Manager Iris M. Sanchez-Bates
11-01-2006-03-01-2007
Track and maintain Home Hazard Owners Insurance for different clients such as Washington Mutual, Wells Fargo and Nova Star.
Aetna Ins
Customer Service Rep
Columbia, Sc 29224
803-***-**** Manager Del Allen
04-10-2006-09-01-2006
Answer questions and resolves issues based on phone calls from Aetna patients and physician offices. Triages rework to appropriate departments. Handle documents and tract contracts with members, providers, etc. I provide high quality customer focused service, using knowledge of plans, providers, etc. I provide high quality customer focused service, using knowledge of plans, systems, and procedures to meet customer expectations. Additional responsibilities include systems, using available resources to maximize efficiency explaining Aetna product offerings, and adapting to a rapidly changing environment.
Price Water House Coopers
Medical Billing/Customer Service Rep
Columbia, Sc 29202
803-***-**** Manager Millie Lofton
01-13-2006-04-10-2006
My responsibility was to provide process improvement through healthcare billing and follow-up services to our clients. Provide good customer service to our clients in an environment that promotes compliance and integrity.
1-800-Medicare
Customer Service Rep
Columbia, Sc 29210
803-***-**** Manager Rashida Bryant
09-26-2005-01-10-2006
I provide scripted information in a courteous manner. Utilize next generation Desktop applications for Beneficiary contact to record each review and contact history.
PGBA(Blue Cross Blue Shield of Sc)
Customer Service Rep Claims Associate 3
843-***-**** Manager Glynis Hennegan
06-28-1999-06-01-2005
Respond to incoming telephone inquiries, identifies incorrectly processed claims and complete actions request. Reprocess claims and follow up to ensure accuracy or reprocess claims.
Reference: Available Upon Request
Contact this candidate