Bilingual Customer Service Rep / Medical Assistant

ARACELI R DELGADO

San Antonio, Texas *********@*****.*** 210-***-****

TECHNICAL SKILLS

● Bilingual (Spanish) speak, read and write

● 45 wpm

● Microsoft Office Word, Excel and Outlook

● Proficient Multitasking

● Professional Communication Skills

● Claims, Billing, Collections

PROFILE

Customer Service Agent with a track record of high performance in a fast-paced environment of inbound call center. Known for providing exceptional customer service experience and consistently exceeding expectations. High level of experience and understanding in explaining benefits and claims including claims processing for healthcare members and providers. I have a passion for helping members and cultivating a positive and supporting teamwork environment. Education

● Plainview High School, Plainview TX 78233 Diploma August 1998 - May 2002

● Wright Business School, Oklahoma City Medical Assistant Certification August 2003- July 2004

WORK EXPERIENCE

Bilingual Customer Service Rep, UHC San Antonio TX Sep 2021- Nov 2023 Inbound call center for the dental / vision department. Responsibilities included assisting both members and providers. Assisted in explaining insurance benefits for 2

different plan types. We also helped members with member portal registration and navigation. Answering and explaining any billing questions. For the providers I also assisted in claims adjustment real time.

Manager, Carol Chavarria, Plainview TX July 2015 - May 2020 Bail Bonds business manager responsibilities included payroll, bank deposits, data entry and collections / billing. Training and supervising employees. Medical Assistant, Dr. Murcia, Plainview Tx Jan 2012-July 2015 Medical Assistant responsibilities included checking in patients, taking vital signs, administering immunizations. Scheduling appointments. REFERENCES

● Francis Rivera - UHC - phone: 210-***-****

Email: Francisca.Rivera @uhc.com

● Zack Martinez - Commercial / Real Estate - phone: 210-***-**** Email: **************@*****.***

● Elizabeth Amaya - UHC - phone: 806-***-****

Email: *********.*****@***.***

● Carol Chavarria - Retired - phone: 817-***-**** Email: ********@*****.***

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