Desktop Support Field It
Resume:
JONATHAN A BREWER
Henderson, NV 89074
********@***.***
SUMMARY OF QUALIFICATIONS
Formal education, specialized training and practical application have resulted in excellent qualifications in Field IT/Desktop Support, supporting multiple disciplines. The following strengths and expertise have been developed:
Introduce effective training procedures that motivate employees beyond company goals, while providing hands-on supervision.
Effective in communication, both written and verbal.
Ability to read and interpret complicated computer processing instructions.
Self-disciplined and energetic, completing all tasks within company guidelines.
Interfaced well with co-workers at all levels.
Accept and troubleshoot complex computer problems with analytical efficiency.
Have been promoted to position of increased responsibility.
Adaptable, even in stressful situations and environments.
PROFESSIONAL EXPERIENCE
Field IT Technician •HCL Tech• Las Vegas, NV
Provide Field support both internally/externally for clients. Maintain client’s varying infrastructures locally/externally per the client’s requirements. Make changes to software/hardware as needed to ensure continuous access to networks. Support phone systems when necessary/needed. (2023 to present)
Field IT Technician/PBX Technician/Data Communications Coordinator/Buyer • Quest Diagnostics - Las Vegas, NV
Provided support to Business Unit’s workstations whether internal/external. Installed local and network printers as needed. Worked with Data Networking to setup/maintain wide area/local networks. Managed local PBX for Call Centers and wrote scripts for call flow to the Call Centers as well to other departments. Responsible for fast, accurate, no hassle service for customers with dial-up printers, faxes and CRT/printer combinations. Diagnose and correct problems that may arise with phone lines, modem, printers, CRTs and faxes. Monitor report and fax queues for errors in transmissions. Provide in service training to representatives of different departments of new programs/procedures. Process hardware/software requisitions for new purchases. Call various vendors for price comparison quotes, order checking, etc. Maintain each department's expenditures of computer related purchases on spreadsheet software. (1992 to 2023)
Lead, Computer Operations • Orange County Transportation Authority-Garden Grove, CA Provide technical support for Orange County mass transit system. Assist in design, implementation and maintenance of Data Communication Network and ensure effective networking at 11 different locations. Assisted in installation of 2 mainframes and 1 mini-computer, upgrading communications network twice. Responsible for the access to mainframe computers by all remote users. Supervise and train 6 Computer Operators I and II. Communicate with programmers to inform of problem areas and with users to explain delays. Assist Computer Operations Supervisor in coordinating day-to-day activities. Schedule and coordinate computer repairs, system downtime and modifications of equipment configurations during emergencies. Named Employee of the Quarter in March, 1990.
(1986 to 1992)
Jonathan A Brewer
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Computer Operator • Amtec, Inc. - Lakewood, CA
Performed as 3rd Shift unsupervised Operator for publication firm handling manuals for large corporations and aerospace industry. Provided daily processing and printing of production jobs, including Inventory, Accounts Payable and Receivable. Also performed as Computer Typesetter and
Lab Technician using typesetters and various film media to complete projects. Digitized and placed continuous tone illustrations and line drawings on magnetic tape in performance as a Computer Scanner Operator. (1984 to 1986)
EDUCATION
Orange Coast College – Costa Mesa, CA(1990,1991)
COBOL • C Programming • Pascal
A.S. Degree - Control Data Institute - Anaheim, CA (1983-84)
Computer Science
Certificate with Honors in Computer Programming and Operations
Data Processing Concepts and Operations • Basic •FORTRAN • COBOL IBM OS/VS JCL • System Design • Data Base Concepts • Accounting Concepts
A.S. Degree - Barstow Community College - CA (1983)
Applied Science with Emphasis in Data Processing and Mathematics
REFERENCES: Available upon Request
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