Los Angeles Customer Service

Los Angeles, CA ***** 323-***-**** *********@*****.***

RICHARD ROSE

Proven track record in enhancing security and customer satisfaction at The Melody Bar and Grill, leveraging expert de-escalation techniques and exceptional communication skills. Streamlined operations and improved safety protocols, demonstrating reliability and complex problem-solving abilities. Achieved notable efficiency in team collaboration and emergency preparedness, contributing significantly to organizational success. PROFESSIONAL

SUMMARY

SKILLS ● De-Escalation Techniques

● Emergency Preparedness

● Punctuality

Verbal and written

communication

●

● Complex Problem-Solving

● Reliable and Responsible

● Customer Service

● Team Player

● Time Management

● Honest and Dependable

● Multitasking Abilities

● Excellent Communication

SECURITY ENFORCEMENT OFFICER 05/2020 to 05/2024

The Melody Bar and Grill, Los Angeles, United States DELIVERY DRIVER 12/2018 to 05/2020

Meals on Wheels, Los Angeles, United States

WORK HISTORY

Handled conflict resolution professionally, de-escalating tense situations between individuals when necessary.

●

Managed access control systems, promptly responding to potential breaches or alarms raised.

●

Implemented rigorous vehicle inspection protocols at entry points to prevent unauthorized access to facilities.

●

Demonstrated exceptional attention to detail while reviewing security footage for any unusual activity or behavior patterns that could indicate potential risks.

●

Collaborated with management to develop effective security policies, ensuring compliance with company standards.

●

Maintained a visible presence at key locations throughout the facility to deter potential threats effectively.

●

Streamlined visitor check-in process, verifying identification and maintaining accurate records for easy reference.

●

Maintained a safe environment for staff and visitors, performing routine patrols of the premises.

●

● High Level Customer Service

● Social Services to 65+ Senior Community

● Prepared hot meals to Senior Community throughout the Los Angeles Area TRANSPORTATION TRACK PROCTECTOR 09/2015 to 09/2016 Parsec Enterprises, Los Angeles

LYFT DRIVER 02/2013 to 08/2015

Lyft Driver Service, Greater Los Angeles Area

MAINTENACE OPERATIONS ASST. / DELIVERY DRIVER 02/2013 to 08/2015 Dished Up Restuarant, Corona, CA

Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

●

● Improved customer satisfaction by ensuring timely and accurate deliveries of products. Maintained strong relationships with clients through proactive communication and personalized service.

●

● Loaded truck and properly secured items to prevent damage for deliveries.

● Operated vehicle safely in highly congested areas with no traffic violations.

● Observation of railway tracks for environmental safety

● Exemplified an impeccable driving record

● Maintained and completed accurate reports, logs, and forms of railway conditions Minimized wear-and-tear on equipment through careful operation techniques that prioritized longevity and efficiency.

●

● Reported route delays or interruptions to supervisors and dispatchers. Maintained a safe work environment by adhering to safety regulations and protocols during all lyft driving tasks.

●

● Courteous and cordial with dedication to customer service Demonstrated flexibility in adapting to shifting priorities based on daily needs, contributing to overall team productivity.

●

Participated in ongoing training sessions to stay current on industry best practices, enhancing overall job performance.

●

● Arrived on time to customer appointments.

Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.

●

● Maintained log of daily trips to keep accurate records of fares and destinations.

● Managed day-to-day department operations with effective workflow coordination.

● Housekeeping duties of restaurant, dining equipment

● Assisted with minor repairs

● Assisted operations manager with planning of routine operations and special projects. Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.

●

Dunn & Bradstreet, California, United States

No Degree, Psychology / Managing Multiple Priorities, 05/2018 John C. Fremont Senior High School, Los Angeles, CA EDUCATION

● Relevant Coursework: Psychology & Ethical decision - making

● How to understand mental health

● Public policies to reduce crime

● How to develope strategies for self-care and compassion fatigue High School Diploma, 06/1981

● 3.20 GPA

Contact this candidate