Winston-Salem Customer Service

MELODY FLUITT

Winston-Salem, NC ***. ***.****

**********@*****.***

NAME OF PROFESSIONALISM

Charismatic professional, with a 15 year teaching background, who possess multi-tasking abilities, goal and detail oriented, and time management skills. Supervisory experience, fostering problem solving, conflict resolution, and flexibility. Cultivating creativity, compassion, and positivity.

PROFESSIONAL PROFILE

*CPR Certified *Conflict Resolution

*Proficient in Microsoft Office *Tailoring Curriculum Plans

*Medical Terminology Knowledge *Eclipse Data System Knowledge

*Customer Service experience *Strategic Thinking

*Develop prototype parts

*Machine Operator

CERTIFICATIONS

*Caregiver certification, CNA/Caregiver online course 2024

Forsyth Technical Community College, Winston-Salem, NC (2007-2021)

*Infant/Toddler Safe Sleep and SIDS

2021

*Risk Reductions in Child Care 2021

*HVAC Service Technician 2014

*Electronic Medical Records Certificate 2011

*Medical Unit Secretary Certificate 2010

*Forklift Certificate 2008

*Early Childhood Credentials I & II 2007

PROFESSIONAL EXPERIENCE

Precision Concepts, Winston Salem, NC

Prototype Operator (2021- Current)

Build and develop prototype parts (mechanical, medical and military) for customers. A Child’s World Learning Center, Clemmons, NC

Teacher Assistant (2019-2021)

Facilitated classroom day to day schedule and activities. Utilized various methods of teaching embracing fun associated with learning. Worked closely with lead teacher to create and conduct lesson plans.

Adele Knits, Winston-Salem, NC

Knitter (2018-2019)

Operates and monitors knitting machines and equipment. Thread yarn, thread and fabric through guides, needles and rollers of machines for weaving, knitting, and other processing. Mud Pies Northwest Child Care

Teacher Assistant (2018)

Facilitated classroom day to day schedule and activities. Utilized various methods of teaching embracing fun associated with learning. Worked closely with lead teacher to create and conduct lesson plans.

Staffing Salem Bakery, Winston-Salem, NC

Order Processor (2017)

Obtaining and entering in data for orders, providing customer service, tracking all orders, and ensuring the customer gets the proper item.

Randstad Staffing- Aon Hewitt Call Center, Winston-Salem, NC Call Center Representative (2016-2017)

Used knowledge of company products and services to assist all callers with various inquires. Managed all outgoing and incoming customer calls in a timely manner. Recognized opportunities to upsell the products and services.

Kingdom Kidz Kare, Winston-Salem, NC

Lead Teacher (2015-2016)

Observed and evaluated student performances, social and physical development, and behavior. Coordinated instructional lesson plans, and enhance students learning abilities. Kidz Zone Learning Center, Winston-Salem, NC

Lead Teacher (2013-2015)

Evaluated and revised lesson plans for daily instructions. Used positive reinforcements, based on behavioral plans. Enhanced student learning, through various teaching and learning techniques.

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