Talent Management, Acquisition, Development, Programs
Resume:
Jennifer Baldwin, ACC
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jenniferbaldwincoaching.com
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Pursuing roles that help drive organizational growth and excellence through strategic planning and partnership and the development and enablement of leaders and teams. Jennifer Baldwin Consulting 8/2019 - Present
Talent Management, Enablement, HR Programs and Strategy Consultant
● Create and implement talent strategy and development initiatives for high growth, restructuring, merging, and transitioning organizations across multiple industries (Technology, Real Estate Investment, Entertainment, Consumer Goods, Services)
● Partner with leaders to identify and clarify critical talent management gaps and opportunities impeding company goals and values (attrition, retention, performance, leadership and HiPO/HiPer development, skill/behavior gaps)
● Design human-centered experiential learning and development programs addressing skill and behavior gaps aligned with business objectives (workshops, 1:1 and group coaching, virtual and in-person training)
● Build and facilitate leadership development programs across all functions focused on adaptability, intentionality, sustainable growth, accountability, trust, alignment, engagement, collaboration, communication, vision, values, purpose, goal setting and attainment, decision-making, performance, and change management
● Measure and assess progress toward talent goals and programs leveraging analytics from reporting, assessments, benchmark surveys, and pulse checks
● Demonstrated client impact including:
11% decrease in voluntary attrition & 3% increase in involuntary attrition
84% average 12-month program session attendance
Program exceeded expectations in purpose, value, importance to job, and likely to recommend on 10 point rating scale
“Over the course of our engagement, Jennifer demonstrated an unparalleled commitment to empowering our team of VP’s, Directors, and Managers, fostering growth, and enhancing our overall effectiveness as a leadership group.” - VP Professional Services
“Having a skilled and knowledgeable individual like Jennifer take us through the journey of discovery to delivery was absolutely invaluable. Jennifer took the time to meet with the Board to really dive into what we envisioned for the future state of (company), any pain points we may be having, and allowed us the space to identify solutions while also being open and honest with one another. This really helped to elevate the all staff group coaching session we had the following day." - Technology Services CEO Salesforce 7/2013 - 7/2020
Director, Strategic Enablement Programs 4/2017 - 7/2020
● Created and scaled the methodology used to enable the field on Salesforce acquisitions
(Mulesoft, MapAnything, ClickSoftware, and Datorama) resulting in aligned integration message, rules of engagement, and reduced confusion across distribution teams and the implementation of a 3 Phase streamlined and repeatable acquisition enablement strategy
● Collaborated with our internal and external Strategic Technology Partnership teams delivering on our technical partnership messaging and enablement (Positioning Matrix, Distribution Pocket Guides, Eligibility Product Matrix) for AWS, Google, Apple, and IBM Jennifer Baldwin 1
● As the product owner for the strategic programs scrum team, partnered with product marketing and corporate events and communications to deliver timely position-relevant strategic enablement for the sales organization at Dreamforce readying distribution for productive sales activities
● Using the Agile process of learning discovery, design, development, and delivery, my scrum team delivered prioritized programs and courses, like leadership coaching and product certifications Interim Director, Q Branch (demo engineer team) 7/2016 - 4/2017
● Led and grew a talented Demo Engineer team, which supports Solution Engineer teams by translating demo concepts and ideas into working components, prototypes, and immersive experiences for sales engagements
● Developed internal career paths for the team with the SE, Tech and Products, and other organizations
● Created a talent showcase event for team exposure and connection opportunities with other internal organizations and leaders
Managing Director, Ignite Programs (customer-facing strategy & innovation team) 8/2015 - 7/2016
● Focused on building and scaling branding, marketing, career development, and enablement programs for the Enterprise Business Unit Ignite organization (innovation design-centric team collaborating on customer company visions and execution roadmaps)
● Prepared exercises and participated in Strategic Design Programs fostering innovative solutions for global Fortune 500 organizations
● Collaborated to create unique Dreamforce learning and engaging experiences for executives
● Interviewed customer executives from customers including Tyco, LiveNation, and Wells Fargo and created a customer-centric Ignite impact brand messaging and video Sr. Director, University Recruiting & Programs (Futureforce) 7/2013 - 8/2015
● Conceptualized, built, and scaled Salesforce's global university recruiting and programs, FutureForce
● Established a globally recognized and sought-after talent acquisition and development brand for new graduates
● Increased program adoption internally while growing external interest and recognition, including winning a 2015 award for the top 25 employers to work for as a new graduate
● Managed a team of 10, tripling it during my tenure, and expanded our footprint within AMER and into EMEA and Japan
● Successfully built trust and engagement around a vast vision with an amazing global high-performing team of Millennials
● Thought leader and advisor on anything in the university recruiting and talent development program space
Workday 8/2008 - 7/2013
Services Operations Program Manager 11/2012 - 7/2013
● Gathered and analyzed business intelligence within the Workday Professional Services organization
● Identified workforce needs adversely impacting business goals
● Formulated solutions with targeted programmatic execution strategies College Recruiting Program Manager 8/2008 - 11/2012
● Envisioned and implemented a successful college recruiting program, Generation Workday Jennifer Baldwin 2
● Expanded Generation Workday into most organizations, making up over 12% of the entire employee population
● Founded as a strategic talent and growth initiative for the organization that continues today
● Created alignment with leadership and program accountability across the organization Talent and Marketing Consultant 6/2006 - 2/2010
● Consulted with executive search, software, and biotech firms to recruit top-tier candidates for hard-to-fill roles, craft business development strategies, and steer strategic brand and marketing plans
Documentum 7/1999 - 3/2003
Partner Education Manager
● Developed, implemented, enhanced, and maintained our global Partner Education programs including assets, presentations, speakers, and logistics as well as newsletter production and distribution
Manager, University Recruiting
● Responsible for university recruiting, relations, and programs and managed 2 employees
● Doubled the number of university hires with expansion and adoption into Sales and Marketing
● Originated and implemented Student Bench, web interview management tool
● Developed a comprehensive program brand strategy and plan
● Created a 1-year university hire curriculum and a company-wide mentor program PeopleSoft 8/1998 - 1/1999
College Relations Program Manager
● Managed recruiting and relationships for 8 U.S. college campuses and the 2nd interview process for candidates from 27 universities
● Organized and implemented new recruiting processes and served as project sponsor for a web-based 2nd round interview tool
Education
University of Colorado Boulder
● B.S., honors, Broadcast Production Management
● B.A., Political Science
Certifications: ICF Coach (ACC), Circl.es Guide/Facilitator, Salesforce High-Impact Teaming Coach/Facilitator, Salesforce Certified Administrator, Trailhead Ranger Accolades & Interests
Advisor: kCloud Technologies Advisory Board of Directors Member Synchronized Swimming (1981-93): Member of 1993 U.S. 2nd National Team, 1992 Olympic Trials, 1994 National Team Trials and 1995 Olympic Trials Team choreographer Jennifer Baldwin 3
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