Customer Service Technical Support
Resume:
Hello
I’m Shayla Gray
****.********@*****.***
Skills
●Accounting Servicing
●Revenue Generation
●Lead Generation
●Sales development
●Customer Service
●Effective Communication
Experience
OCTOBER 2023-JULY 2024
COX COMMUNICATIONS - Sales/Customer Service Representative
●Developed and maintained comprehensive understanding of products, services
and competitors to increase profits.
●Helped customers navigate choices between services with support for questions
such as terms, pricing, and availability.
●Suggested additional services to customers in order to meet upsell goals.
●Maintained high customer satisfaction standards to meet or exceed targets
●Utilized CRM software to manage customer accounts and track performance
metrics.
AUGUST 2022- OCTOBER 2023
ASURION - Tech Support
●Used technology to support instructional strategies.
●Assisted customers with technical support inquiries
●Offered software-related technical support through various communications channel
●Offered reference and technology support in person and via chat, phone and online to support academies.
MARCH 2022 - AUGUST 2022
FAITHFULLY LASHED LV - Receptionist
●Providing clerical to company employees by copying, faxing, and filing documentations
●Resolve customer problems and complaints
●Manage multiple tasks and met time-sensitive deadlines.
●Corresponded with clients through email, telephone, or postal mail
●Kept reception area clean and neat to give visitors positive first impressions
●Confirmed appointments, communicated with clients and updated client records
●Maintained confidentiality of information regarding clients and company
●Handled cash transactions and maintained sales and payment records accurately
PROFESSIONAL SUMMARY
Dynamic Professional with proven expertise in sales development and customer service, honed at companies like Asurion. Spearheaded marketing initiatives to boost brand awareness, resulting in significant sales increases. Skilled in account servicing and effective communication, adept at leading teams to exceed targets through innovative strategies and exceptional client engagement.
Education
JUNE 2024
Shadow Ridge High School - High School Diploma
Awards
Honor roll 2nd - 4th semester 2024
Extracurricular Activities
●Chess Club
●Book Club
●Dance Class
●Ethnic Studies
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