Front Desk Customer Service

DEVANTE DUNWOODY

Stockbridge, GA ***** • 678-***-**** *******.********@*****.***

OBJECTIVE

I am a dedicated, dependable, and self-motivated employee with five years experience in operating a forklift. Even in a fast-paced environment I am able to maintain productivity while managing stressful situations. I can work just as effective and efficiently whether I am working independently or coordinating with others. I am eager to learn new skills and expand my knowledge while sharing and assisting what I have learned with others when need be.

PROFESSIONAL EXPERIENCE

United States Cold Storage, Mcdonough, GA

Warehouse Trainer August 2021–2024

Provides both hands-on and classroom training

Monitoring and evaluating the performance of new warehouse employees.

Work with warehouse leadership to provide efficient coordination and execution of workflow.

Pick and prepare product for shipment ensuring lot numbers match the picking documents.

Provide accurate paperwork.

Identify and record any issues relating to product, processes and/or quality.

Load and unload, move, stack, and stage products according to standard operational procedures.

Tape or stretch-wrap pallet as needed.

Use RF Scanners and lot numbers for proper stock rotation.

Move product from the staging or storage areas into railcars or trailers.

Inspect and verify equipment daily prior to usage.

YMCA Anthony Bowen, Washington, DC

Membership Associate/Membership Coordinator November 2018–December 2019.

•Provide direct service to potential members in the form of facility tours, phone calls and email follow ups, telephone inquiries, and the management of date in Salesforce.

•Supports the development and implementation of the branch membership acquisition plan.

•Provides leadership to Front Desk Operations in the absence of a Membership Director including, but not limited to, front-line customer service responsibilities, interaction with guests, and service area collaboration.

SKILLS

Proficient in Microsoft Office

Exceptional forklift operation

Effective communication

Time management

Conflict Resolution

Critical Thinking

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