Customer Service / Marketing Coordinator

Accomplished marketing major at the University of Central Florida with 4 years of customer service and sales experience in retail and consultative settings. Success in executing market development projects for various clients, supporting needs, and delivering creative alternatives. Well-versed in digital media marketing, sales implementation strategies, and social media management tools. Expedia - Orlando, FL

Concierge

Greeted an average of 120 people per day, and provided exemplary customer service by addressing client inquiries, resolving concerns, and ensuring satisfaction

Launched a targeted marketing campaign to boost in-store visits by 30% through designing and distributing coupon incentives Successfully executed an average of 10 error-free sales transactions per day Managed customer complaints with professionalism and efficiency University of Central Florida, Orlando, FL

Bachelor of Science in Business Administration, Marketing Cumulative GPA: 3.4 / Major GPA: 3.9

March 2019 - Aug 2021

EXECUTIVE SUMMARY

Orlando, FL • Mobile: (407)274 – 2030 • ***********@*****.*** • www.linkedin.com/in/mahmood--hassan/ Mahmood Hassan

EDUCATION

May 2023

PROFESSIONAL EXPERIENCE

Compass Florida LLC - Orlando, FL

Realtor & Content Creator

Implemented promotional material, unique to each listing through Canva, Adobe Photoshop, and Lightroom ultimately generating more conversions and referrals by up to 200% Formalized templates to reduce the time investment in digital marketing initiatives by as much as 8 hours, increasing productivity by 80%

Collaborated with fellow agents to effectively manage their digital media marketing efforts, fostering a cohesive and synergistic approach to our collective online presence

Analyzed advanced digital marketing techniques to educate, consult, and inform buyers about dynamic local market trends, aligning strategies with their preferences and needs for a successful future June 2022 - Present

ACADEMIC PROJECTS

Digital Media Marketing - Digital Marketing Project Managed over $125,000 in ad budget across search, display, and shopping ad campaigns Developed and managed websites using WordPress and Weebly, integrated Google Analytics to monitor user engagement, and identified areas for enhancement based on customer behavior Applied SEM, SEO, and landing page optimization techniques to enhance user experience and drive higher conversion rates Conducted key performance indicator (KPI) analysis to gauge campaign effectiveness and inform strategic decisions HONORS

Dean’s List

Recipient of Statefarm, Spirit of Lilly, and PSP Platinum Scholarship ADDITIONAL INFORMATION

Computer Skills: Microsoft Office, Google Workspace, MailChimp, HTML/C++ Social Media Skills: Instagram, TikTok, Facebook, LinkedIn, Youtube Fall 2020 - Spring 2023

Fall 2022 - Spring 2023

Summer 2022 - Fall 2022

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