Customer Service Support
Resume:
Patricia Carter
Indianapolis, IN *****
******************@*****.***
Work Experience
Transportation Dispatcher
First Group America - Indianapolis, IN
October 2020 to Present
Responds to customer inquiries and needs in a timely manner Oversees Road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, ect. Processes route openings, insertions, extensions, and issue resolutions Uses computer system to retrieve scheduled information
Uses reference material to quickly and accurately determine the best method to assist client Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips
Completes a variety of daily reports and clerical duties, Answers and directs business calls to appropriate personnel, Manages emergency situations for vehicle operators, act as liaison between the carrier and emergency services
Manages daily service by reviewing route performance and proactively responding to situations that impact customer service
Customer Services/ Engaging Care Specialist.
Engaging Solutions / MHS
November 2017- October 2020
Contacted members to offer Indiana Medicaid Hip Plus Plan as well as serviced members for Hoosier Care Connect and Hoosier Healthwise as well. Communicated with members assisting them updating policies, selecting doctors and processing insurance payments, also, scheduling transportation, and making annual doctors’ visits for members. Annually conducted health screening on eligible members.
Screened members for Covid 19 symptoms to stop the spread.
November 2015 to August 2017
OIC
Dispatcher
Monitored Simon Mall Properties all over the US via CCTV. Communicated with officers of the properties via radio communication, and telephone. Assisted officers with pursuits on the property with shoplifters, or any other crimes committed on the property. Looked at chats via social media pages to gather information on organized shoplifter rings, riots, robberies or any threats of any kind, in the areas of each property and communicated with local authorities in each properties location to dispatch Police, Fire, and Ambulance if needed.
Community Involvement
Director of The ProjecT Community Youth Praise team from 2007 to 2020 and now Director of Revelation Dance Team Ministries. Mentoring youth from ages 6 to 17. Assisting with coping skills for positive peer interaction in conflicting situations. Helping with decision making concerning positive communication. Giving positive instruction on developing a relationship with God and learning how to use their gifts of dance, singing, instruments and acting, to spread a positive message and to minister throughout the community to other youth.
Youth Leader at West Side Missionary Baptist Church. Mentor youth of the church in growing a relationship with God. Conduct youth meeting every third Saturday of the month. Chaperone for outings and assist with planning events for the youth.
Education
MBA Degree Business Administration and Project Management
BA Degree Business Admin/ Forensics
Contact this candidate