Commerce Cloud Customer Experience

Omni channel leader with over ** years' experience executing omnichannel and wholesale ecommerce strategies. Consumer led cross channel organization approach integrating marketing, CRM and Order Management, to create a cohesive customer experience ready to greet your consumer when and where they want to meet. Extensive experience selling and executing value-led strategy & transformation programs.

Skills

Omni Channel strategy, Post-Merger Integration, Digital Transformation, Operational Efficiency, Financial Modeling

Technologies

Ecommerce

HCL Commerce (WebSphere Commerce), Salesforce Commerce Cloud (SFCC), Hybris, Oracle Commerce(OCC) and Adobe Commerce (Magento),Node

Devops and Caching

Cloudflare, Dynatrace, NewRelic, Varnish reverse proxy, Github

Frame Work:

IBM(HCL) Web Sphere Commerce Suite (WCS 5.6 - 9.0), Salesforce Commerce Cloud (SFRA and PWA), SAP Hybris, Oracle Commerce Cloud and Adobe Commerce Cloud Majento

Payment providers and processors

GPay, Cybersource, Paypal direct, Shoppay, Afterpay,Clearpay, Adyen

Integrations

Mulesoft, Oracle Fusion,IBM MQ and Apigee

OMS and ERP

Deck Commerce, IBM Sterling, Manhattan DOM, SAP (ECC and AFS) R3, AS400, Oracle and Ariba

CRM and marketing

Salesforce Service and Marketing Cloud

Retail Channels

Shopify, Aptos POS, Target plus, Walmart, Amazon, Costco direct.

Work Experience

Newell Brands Atlanta 6/20-1/24

Manager Enterprise Architect

•Drive product vision, strategy and roadmap for DTC in support of the North America business.

•Define how digital commerce and ERP align with the overall company strategy, architecting business problems that need to be solved

•Approve high-level requirements, acceptance criteria and KPI’s that push the product strategy forward and achieve key objectives for several complex products and experiences across large scale product teams.

•Architect several payment method integrations- FirstData, GC, GooglePay, Klarna, AfterPay and ClearPay contributing to additional channel of DTC revenue by ~$1M per channel

•Led integration of Marketplace retail channels through feedonomics- Walmart, TargetPlus, Facebook

•Implement data privacy and security by conducting PII scan and integrating Onetrust for data governance.

•Loyalty points integration for redemption omnichannel (retail POS and ECommerce)

Accenture PLC Atlanta 07/17 - 01/20

Manager - ECommerce Architect

•Led a successful ECommerce migration within a tight delivery schedule at a leading motorcycle manufacturer, facilitating funnel of future projects worth~$10M revenue for Accenture

•Led preliminary assessments and readouts, leading to a ~$7M future for Accenture at a leading telecom manufacturer

•Customers want fast food fast at a QSR. Led the technology strategy for a QSR giant to reduce the time between ordering and delivery for food.

B2b2c Solutions LLC Atlanta 04/16 - 07/17

360 Training IBM Canon

ECommerce Consultant

•Liaison for IBM labs for their premier customers (Costco, Whirlpool) preparing them for holiday traffic maximizing uptime for over ~16K orders per hour

•Increased operational efficiency while reducing functional redundancy. Inform and empower EBusiness managers to leveraging Watson Commerce cognitive capabilities to cross sell and up sell products

•Designed Canada, Mexico catalog design, driving 30% increase in sales and customer satisfaction

•Serve as a SME and architected catalog and checkout design for all business ecommerce requirements

•Articulate business vision for global catalog needs and work with IBM labs to solution

Interface Inc Atlanta 09/15 - 04/16

Ecommerce Development Manager

•Oversaw EMEA and APAC site launch, resulting in 30% cost reduction while unifying independent region operations for increased efficiency

•Worked with product to prioritize ecommerce initiatives for NA, EMEA and APAC.

•Architect re-platform from Magento to IBM Commerce for FLOR B2C dot com

•Negotiate and implement best in class CDN(Akamai) to deliver content globally from edge network

•Manage contractors for development and support of ecommerce websites

HD Supply Solutions Bellevue 06/13 - 09/15

Senior Architect

•Improved search capabilities by implementing IBM Ecommerce platform, resulting in increasing 20% in sales

•On boarded M&A acquisitions to existing ERP and eCommerce landscape, increasing 15% in RNOA

•Enabled real time pricing with SAP, providing accurate region and contract specific pricing for customers

Univar Usa Bellevue 10/12 - 03/13

Ecommerce Consultant

•Efficiently migrated client's ecommerce site from AS400 to SAP, resulting 40% increase in sales and increased customer retention

The Children's Place Secaucus 10/08 - 10/12

Senior Support Lead

•Supported ECommerce platform to maintain 99% uptime during retail holidays, increasing consumer satisfaction

•Designed and developed an omnichannel promotion engine saving 15% in coupon redemption costs

Past roles 06/05 - 04/08

Borders Honeywell Technology Solutions Cognizant technology Solutions Innospire Solutions

•As part of the delivery team, assist Borders bookstore to a speedy launch of their B2C ECommerce site.

•Design and build Honeywell's ecommerce platform enhancements for selling their airplanes B2B parts

•Helped NYT (client to CTS) deliver their subscription and loyalty program application on IBM Watson Commerce

•Built a code generator using swing API that generate code for dynamic applications for school systems

EDUCATION

M.B.A.

Emory University Atlanta 08-17-05/19

Electrical And Electronics Engineering

Madras University India 06/97-12/02

Contact this candidate