Administrative Assistant Office

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Kathy Bourne

***- ***-**** ************@*****.*** El Paso, TX 79924

Experienced Service Coordinator/Administrative Assistant with over 20 years of experience in Data Input, Sales/Service, Warranty submission, Billing Administration as well as Human Resources and Logistics. Proven history in being able to follow procedures, meet and exceed expectations and thrive in a fast-paced office. Technically proficient in a variety of software applications.

SKILLS

• Ongoing Client Support / Business Administration

• Spreadsheet Tracking / Record Management

• Data Entry and Analysis

• Billing/Accounting Support

• Service Writer / Dispatcher

• MS Word, MS Office, MS Navigator, Excel and Outlook EXPERIENCE

OPERATIONAL ACCOUNT SOLUTIONS/CHARLES

SCHWAB

Randstad Central

El Paso

March 2023 – July 2024

• Maintained confidentiality of client and personal details by following industry standards. Opening various forms of New Accounts and Account Closures by navigating through multiple systems and platforms, including email.

• Working various maintenance processes such as TOD Excel sheets, Blue Hotline accounts, PCL queue to ensuring client provided necessary form for the company transition.

• Was held to a certain standard/metrics in terms of numbers and quality and was able to exceed those expectations. Assisted peers by answering questions and assisted business partners via chat and email with their processes. SERVICE COORDINATOR/SERVICE

ADMINISTRATOR

R.B. Everett & Company

Haltom City

April 2012 - February 2023

• Scheduled and created work orders for clients, as well as dispatched technicians to client jobsites. Followed up with technicians/managers to receive and communicate status updates on repairs for customers.

• Confirmed completed/closed work orders by reviewing and following up on pending items and invoicing. Monitored service delivery to verify quality standards.

• Obtain necessary paperwork to submit warranty claims when needed.

• Reviewed/GL coded vender invoices and submitted to AP department.

• Reviewed employee timecard and submitted to payroll department.

• Maintained files, completed all filing, keeping sensitive information confidential.

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ADMINISTRATIVE ASSISTANT /RECEPTIONIST

Basecom Inc

Aledo

May 2008 - April 2012

• Answered telephones to give information to callers, take messages, or transfer calls. Greeted visitors, assisted callers, and managed inquiries and directed them to appropriate persons according to needs.

• Drafted professional business documents, spreadsheets, correspondence and completed basic bookkeeping, document filing and processed certified payroll.

• Maintained files, completed all filing, keeping sensitive information confidential.

• Reviewed and submitted Certified Payroll.

EDUCATION

COMPLETED COURSEWORK TOWARDS

ASSOCIATE OF SCIENCE IN BUSINESS ADMINISTRATION

North Central Texas College, TX

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