Service Coordinator Long-Term Care

Elisabeth Fermin

Bronx, NY ***** • *********.******@**.****.*** • 347-***-****

EDUCATION & CERTIFICATIONS

Lehman College/City University of New York, Bronx, NY

Bachelor of Science in Health Education and Promotion, Concentration in Community Health 5/2024

Dean’s List Spring 2023, Fall 2023 & Spring 2024; GPA 3.2

Adult and Pediatric First Aid/CPR/AED Certified 2/2024

College Level Examination Program (CLEP) Certification

Spanish Language; Level 1 & 2 Exam 2/2024

WORK EXPERIENCE

Gissel’s Daycare and After School Program, New York, NY

Caregiver Assistant 4/2017 - 6/2023

Provided a skilled in care with a focus on personal hygiene

Efficiently performed simple household activities without supervision

Taught children, especially subjects related to personal cleanliness and hygiene

Oversaw entertaining and engaging children in creative and learning activities

Demonstrated ability to care for newborns, infants, toddlers and teens

Recorded daily activities and health information of children

Assisted children with homework and handle medical emergencies

Maintained a clean and healthy environment

The New Jewish Home Lifecare, New York, NY

Certified Home Health Agency Department (CHHA)

Office Administrator 4/2016 - 1/2017

Oversaw and managed prioritized projects for CHHA initiatives

Managed medical records in compliance with federal and state requirements

Reviewed accounts payable invoices and completed vouchers for Administrator’s signature

Established processes for efficient office reception

Supervised customer service units to ensure customer satisfaction

Managed Long-Term Care Program (MLTC), The New Jewish Home Lifecare, New York, NY

Service Coordinator Supervisor 4/2015 - 4/2016

Supervised service coordinators, providing leadership and goal setting

Verified completion of service authorizations and ensured service utilization appropriateness

Developed and maintained care management service coordinator audits

Trained service coordinators in documentation compliance

Managed Long-Term Care Program (MLTC), The New Jewish Home Lifecare, New York, NY

Team Coordinator 2/2013 - 4/2015

Screened provider requested services and confirmed member eligibility

Placed authorizations in the system for services under clinical staff direction

Provided authorizations to vendor agencies and ran reports on member assistance hours

Completed administrative tasks and assisted care managers in data entry

Central Intake, The New Jewish Home Lifecare, New York, NY

Connections Coordinator 9/2010 - 2/2013

Led centralized intake operations for community service division, improving efficiency

Served as liaison between referral sources and programs, enhancing communication

Analyzed referral data to optimize program development

Coordinated intake procedures for nursing home community services, improving admissions

Managed inquiries, providing tailored information to prospective residents and families

Conducted thorough assessments, collaborating on personalized care plans

Facilitated communication among stakeholders for smooth transitions

Maintained accurate documentation, ensuring regulatory compliance

SKILLS

Knowledge of Microsoft Word, Excel, PowerPoint, Publisher, and Outlook

Fluent in Spanish

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