Customer Service Office Manager

RITA ESTREMERA

OFFICE MANAGER

CONTACT

Greater Milwaukee

https://www.linkedin.com/in/alo

ekuihandmadesoap/

EDUCATION

Certified Small Bussines Owner

State of Wisconsin

Department of Administration

july 2022 - current

Milwaukee, WI

SKILLS

Management

Microsoft Office

Microsoft Excel

Soap maker

Natural Products

Customer Service

CERTIFICATIONS

Professional Skin Care Course

Professional Hair Care course

Disadvantage Bussiness

Certification

Airport Concessionaire

Disadvantaged Business Enterprise

(ACDBE)

CAREER OBJECTIVE

To contribute my positive attitude, adaptability, and strong communication skills to support team goals and deliver quality work

WORK EXPERIENCE

Owner Operator

Aloekui, LLC

Jun 2008 / Greater Milwaukee Area

Developed comprehensive procedures for store opening and closing, reducing operational errors by 30%.

Created and balanced budgets, established a billing strategy, and implemented an accounting system, increasing efficiency by 82% Product developer

Aloekui, LLC

Aug 2008 - current / Milwaukee, WI

Hired and trained 4 front-of-house employees and 3 back-of-house employees for front and back operations

Developed processes for soap making and procedures. Front Desk Administrator

Independence First

May 2023 - current / Milwaukee, WI

Reduced document retrieval times by 25% by implementing a digital filing system for the Personal Assistant Department of Milwaukee's leading health organization.

Facilitated communication between Spanish-speaking customers and staff, improving client satisfaction by 30%.

Answered 10+ calls per hour, exceeding target call rates by 16% Facilitated collaboration within a 10-person team to meet 100% of project deadlines.

Volunteer

Milwaukee Habitat for Humanity

Aug 2019 - Aug 2021 / Milwaukee, WI

Help build new houses on the Blitzart week year 2019-2021.

Contact this candidate