Customer Service Administrative Assistant
Resume:
GAIL DAVIS
Raleigh, NC 27603
****.*******@*****.***
HIGHLIGHTS
• Detail Oriented
• Notary Public
• Strong Interpersonal Skills
• Strong Work Ethic
• Communication
• Customer Service Oriented
PROFESSIONAL EXPERIENCE
Gerber Collision and Glass
Customer Service Representative/Administrative Assistant June 2014 - Present
• Schedule estimates and repair appointments following company policies and procedures.
• Take payments from customers and post them to appropriate accounts
• Answer phones and provide information to customers and insurance agencies, taking messages, and directing calls to appropriate personnel
• Handle paperwork for check ins, ensure proper forms for insurance are complete and accurate
• Perform a variety of accounting activities, such as preparing check requests, expense reports, accounts receivable/accounts payable
• Make calls to remind customers of scheduled appointments
• Responsible for ordering all office supplies as needed
• Operate all office equipment, maintain clean and neat front office area
• Run reports for General & Regional Managers
• Arrange travel plans for Regional Manager’s business trips Woodell Transport, Inc.
Office Manager/Customer Service April 2011 – May 2014
• Responsible for all general office needs, including but not limited to, faxing, filing, coping invoices, running errands
• Answered all incoming phone calls and emails in a timely manner
• Prepared monthly statements
• Processed and distributed all incoming and outgoing mail Admiral Cleaners
Customer Service Representative October 2008 – March 2011
• Greeted and waited on all customers
• Made daily bank deposits
• Answered all incoming phone calls
• Prepared weekly schedule for all employees
Plan B Construction, Inc.
Receptionist June 2007 – July 2008
• Responsible for monthly billing
• Answered multi-line phone, and directly calls as necessary
• Entered all data and prepared monthly statements
• Handled all office duties including filing, making copies, sending faxes, answering emails, processing incoming and outgoing mail, ordering of office supplies
• Handled all billing inquiries
Brothers Cleaners
Administrative Assistant 1999 – May 2007
• Responsible for all office duties, including answering emails, faxing, making copies, sorting mail, posting payments
• Organized and conducted company meetings
• Answered phones and answered customer questions, directed other calls to appropriate personnel
• Made all bank deposits
• Ensured all employees were updated on new policies and procedures
• Maintained monthly store inventory
• Maintained employee schedules
• Assisted with customers as they came into the store
• Responsible for all accounts payable/receivable
Medlin Davis
Customer Service Manager August 1987 - 1999
• Responsible for daily management of 3 stores
• Maintain records of all incoming and outgoing inventory
• Responsible for all employee scheduling
• Completed employee payroll weekly
• Responsible for making deposits as needed
• Answered phones and directed calls to appropriate personnel
• Handled all customer complaints and payment of claims EDUCATION
Buies Creek High School Graduated 1977
Buies Creek, NC
Wake Tech Community College
Business & Management courses
Notary Public Since 2009
AWARDS
Gerber Collision & Glass
WOW Award
Received 4 WOW Awards for exceptional customer service recognition
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