Customer Service Team Leader

Kim Jackson

Indianapolis, IN ***** • 317-***-**** • ***************@***.***

OBJECTIVE

Professional, outgoing and experienced team leader seeking an opportunity to demonstrate many skills and to advance within a reputable company that fosters achievement and growth.

SKILLS AND QUALIFICATIONS

Proven Leadership. Great ability to exercise tact, courtesy, firmness and consistency with direct reports. Quick and smooth resolution of inter-team conflicts and challenges. Familiarity with multiple supervisory techniques. Always knowledgeable of current employee policies and procedures.

Exceptional Customer Service. While greeting and registering customers, also handled customer complaints. Always maintained favorable public relations, even when dealing with disgruntled customers.

Thrives Under Pressure. Maintains composure and grace in fast-paced, dynamic environments.

Highly Organized. Ability to maintain meticulous records.

PROFESSIONAL EXPERIENCE

Volunteers of America

Correctional Officer (March 2016 – Present)

Correction Officer

Intake for new residents

Job checks for residents

Represent V.O.A. in court

Assure safety and security of all staff and residents

Assist all residents in their daily routine

1ST Advance Security (Oct 2014 – Present)

Security Officer/Field Manager for Indiana

Visit various locations to check in with job site managers

Hire and oversee training of new officers

Data entry

Patrol various site

State of Indiana

Correctional Officer (Nov 1999 – Nov 2013)

Supervision of offenders

Managed the front desk and assisted guests with policy and procedures for visitation, entered data regarding visitors and inmates, conducted identification verifications and metal detector searches.

Performed mandatory count of the offenders, while ensuring the safety and security of the inmates in the facility

Completed 15 years of annual correctional training

EDUCATION and CERTIFICATIONS

Arsenal Tech (1978 - 1981) – General diploma

State of Indiana (1999 – 2013) – Job-specific certifications

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