Customer Service Representative
Resume:
Professional summary
Customer Support/Service Representative with 4 years of experience in customer
care/healthcare service, proficient in managing medical records and patient data. Demonstrates advanced skills in customer service, appointment setting, and utilizing platforms like Salesforce and Greenway to enhance patient satisfaction. Committed to driving innovative solutions and improving operational processes through strategic partnerships and feedback analysis.
Employment history
Oct 2023 - Jun 2024
Outbound-Inbound Customer Service Representative, Oak Street Health Call Center/Remote
Feb 2023 - May 2023
Customer Experience Representative, ICF
Remote
Oct 2022 - Feb 2023
Customer Experience Representative, Dynata
Remote
Skills
Salesforce
Canopy
OneSource
Greenway
Medical terminology
Sales
Cold-calling
Customer service
Appointment Setting
Microsoft Excel
Microsoft Word
Enhanced patient support, boosting satisfaction and loyalty Developed customer experience systems, improving service quality Supported clinical trials, aiding in medical advancements Championed successful patient outcomes through comprehensive support Identified and escalated complex inquiries requiring clinical/provider insight Drove customer satisfaction by resolving inquiries promptly and thoroughly Participated in growth experiments to expand service offerings Analyzed patient data to identify trends, enhancing support strategies and improving overall outcomes in survey administration
Completed subject matter expertise training, enhancing team knowledge and service quality.
Managed patient inquiries, significantly improving satisfaction and response times. Escalated complex patient issues to clinical teams, ensuring accurate and timely resolutions.
Contributed to growth experiments, expanding service offerings and increasing customer engagement.
Updated patient medical records, maintaining accuracy and compliance with regulations. Joshua Honore
Customer Support/Service
Representative
13650 NE 1st Avenue, Miami, United States, 33161
**************@*****.***
Oct 2020 - Dec 2021
Overnight Customer Service Representative, Planet Fitness Tallahassee, Florida
Education
Aug 2016 - Dec 2024
Bachelor of Arts in Interdisciplinary Studies
Florida A&M University, Tallahassee, Florida
Aug 2012 - Dec 2016
High school Diploma
Miami Central Senior High school
Additional information
Planet Fitness
Employee of the week
February 2021
March 2021
April 2021
References
Hundley Pierre
Vye Entertainment
**********@*****.*** / +1-850-***-****
Ranelle Wall
Oak Street Health
*******.****@***************.*** /
Responded to patient inquiries, ensuring thorough satisfaction Partnered with medical providers to escalate complex cases Assisted in the development of customer experience infrastructure Collaborated with pharmacy partners for on-time prescription delivery Supported various medical initiatives administratively
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