Data Entry Customer Service

Vernilla Ann Tucker

Email: ************@*****.***

Phone: 214-***-**** main

469-***-**** secondary

WORK EXPERIENCE

MULTIPLAN/DATA I SIGHT- LAS COLINAS, TX- PERM

ADMIN SUPPORT/CUSTOMER SERVICE REP- 09/2016 THRU PRESENT

HANDLING INBOUND/OUTBOUND CALLS

HANDLING COMPLAINTS/OR APPEALS FOR BOTH CLIENTS/MEMBERS AND OR PROVIDERS.

CLIENT LIST INCLUDES VARIOUS INSURANCE COMPANIES..(EX-ATNEA, UHC, TEAM CARE AND OR CIGNA..

UPS(VIA) GLOBAL TEMP SVC. – DALLAS, TX CONTRACT

PACKAGE HANDLER/CASHIER – AUG. 2016 THRU SEPT 2016

SORTING INCOMING AND OUTGOING PACKAGES

ASSISTING CUSTOMERS WITH SHIPPING/PICK-UP PKGS

LOADING PACKAGES ON THE TRAILER

Scanning incoming/outgoing pkgs

Locating pkgs for walk-ins

CROSSMARK INC (via) Appleone Temp- Plano, Texas –Contract HUMAN RESOURCES ONBOARDING SPECIALIST – Oct. 2015 thru July 2016

Handling both inbound/outbound calls regarding employment

Assisting potential employees with online paperwork

Ordered screens for potential employees (drug/background)

Processed new hires for payroll/benefits

Liberty Mutual Insurance (via) Novitex- Richardson, Tx- Contract Administrative Insurance Support/Data Entry- July 2013 – Oct. 2015

Maintained and updated policies for both agents, underwriters & members

Processed renewals/non renewals per agent/underwriters request

Tracking MVRs for agents/underwriters

Researching Commercial accounts

Adding/Deleting claimants as needed or requested

Processed legal letters and or loss runs

First Data/Remitco- Dallas, Tx- Seasonal Contract

Data Entry Account Specialist- Jan. 2013 – June 2013

Lockbox Facility for vendors across the country

Processed incoming/outgoing payments

Researched lost accounts

Balanced accounts daily

Liberty Mutual Insurance (via) US Tech Solutions- Richardson Tx Contract Administrative Insurance Support/Data Entry- March 2012 – Dec. 2012

Maintained and updated policies for both agents, underwriters & members

Processed renewals/non renewals per agent/underwriters request

Tracking MVRs for agents/underwriters

Researching Commercial accounts

Adding/Deleting claimants as needed or requested

Processed legal letters and or loss runs

FIELD AUDITS

GENERAL SKILLS:

ICSMS/LAWLOGIX SYSTEMS

CHOICEPOINT/ AS400

DATA ENTRY – ALPHA/NUMERIC

8YRS CUSTOMER SERVICE

1 YR. RECEPTIONIST

EXCELLENT WRITTEN/VERBAL COMMUNICATION SKILLS

10 YRS ACCOUNTS PAYABL/OR Accounting Support

15 YRS FIELD AUDITS… - AUDITING VARIOUS PROPERTIES FOR BOTH HILTON HOTELS…. LIBERTY MUTUAL… KRAFTS FOODS …

SABRA

GRADUATE: BRYAN ADAMS HIGH SCHOOL…. CLASS OF 78 – DIPLOMIA ALLSTATE BUSINESS COLLEGE… ASSOCIATES(BUSINESS ECONOMICS) REGIONAL TRAVEL CENTER ASSOCIATES (TRAVEL)

CERTIFIED TRAVEL AGENT

NORTH TEXAS UNIVERISITY- BA (BUSINESS ECONOMICS)

BROOKHAVEN JUNIOR COLLEGE – ASSOCIATE (UPDATED MY

ACCOUNTING SKILLS) GRADUATED 2004

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