Customer Relations General Manager

Rodney Ritsema

**** **** *****

Brighton, Mi. ***16

810-***-****

*********@***.***

Education

Southern New Hampshire University – Manchester, NH

•Bachelor of Science – Sport Management 1997

Professional Experience

Dart Container Corporation, 2004-2015

•Interior office construction to meet tenant needs

•Building repairs: HVAC, plumbing, and electrical

•Worked in a team environment on all projects

•Customer relations in regards to tenants needs

Keely Co. Ltd., 2001-2004

•Masonry construction

•Equipment and material oversight

•Job set-up

•Manage inspection and home owner needs

Ice Mountain Arena Complex, 2000-2001

•General Manager

•Hockey Association President

•Event scheduler

•Manage Pro shop and concessions

•Michigan Amateur Hockey Association Liason

•Customer relations oversight

•Led Learn to Play initiation program

Novi Ice Arena, 1998-1999

•Arena Supervisor

•Mange Inventory

•Daily cash intake oversight

•Building and compressor system maintenance

•Southern New Hampshire University, 1995-1997

•Assistant Rink Manager

•New employee supervisor, trainer, and scheduler

•Ice arena funds oversight

•Zamboni, boards, and ice surface maintenance

•Youth hockey coach

•Graduate assistant

•University of Michigan, 1997

•Yost Ice Arena Intern

•Telemarketing

•Event marketing and management

•Ice surface installation

•Managed hockey camps

•References

•Ms. Julie Klees

•4610 Kingswood

•Brighton, MI 48116

•810-***-****

•******@*****.***

•

•Mr. Bob Hajdu, Bank President, retired

•4600 Kingswood

•Brighton, MI 48116

•810-***-****

•*********@*******.***

•

•Jessica Jones

•524 Park

•Livonia, MI 48150

•810-***-****

•****************@*****.***

•

•Keith Byrd

•3801 Chippendale Cr

•Okemos, MI 48864

•248-***-****

•*********@***.***

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