Training Manager Learning Technology

PHILIP E. BENSON Eager to Rejoin the Workforce After Recent Personal Sabbatical

Charlotte, NC 28269 704-***-**** *************@*****.*** Qualifications for:

Training Manager/Lead Trainer/Training Coordinator Dedicated to Optimizing Instructional Practices and Delivering Excellence in Training & Development TRAINING & DEVELOPMENT INSTRUCTIONAL DESIGN PROGRAM DESIGN & DEVELOPMENT INSTRUCTIONAL NEEDS ANALYSIS & ASSESSMENT PROCESS OPTIMIZATION TRAINING PLANNING KPIS COACHING & MENTORING ADULT LEARNING THEORY DIVERSITY, EQUITY & INCLUSION (DEI) TRAIN-THE-TRAINER INTERACTIVE LEARNING TECHNOLOGY INTEGRATION SOPS DEVELOPMENT Highly Accomplished Leader who offers proven experience in the design, development, and delivery of innovative training and instructional modules and/or program initiatives to achieve insightful results. Transformative Change Agent who intuitively champions targeted improvements in companywide training and development, and who boosts team knowledge by providing expert-level, subject-specific instruction. Influential Strategist who works with peers to create training programs, materials, and/or modules using state-of-art interactive learning technology and professional resources to optimize training best practices. Ambitious Self-Starter who fosters high-performance outcomes to maximize team engagement, motivation, and output while translating complex and abstract content into easily understood and relatable concepts. Articulate Communicator who guides a high-caliber workforce to make decisions that align with an employer’s mission, vision, and values, and who leads teams by example and with ethics and integrity. Professional Synopsis

ARMY MATERIAL COMMAND, HUNTSVILLE, AL 2020 – 2021

Master Data Quality Management Analyst

Excelled in building beneficial relationships with Board of Directors, Department Managers, and Subject Matter Experts (SMEs) of manufacturing operations to evaluate SOPs and propose improvements.

Comprehensively reviewed and presented Army Materiel Command directives to the Board of Directors, Managers, and Supervisors to implement and manage business process and system usage requirements.

Established solutions-centric workflows and desktop reference materials to enhance processes.

Briefed Army Materiel Command on progress and received feedback for continued alignment with federal regulations influencing Organic Industrial Base operations serving the warfighter. THALES CORPORATION, ORLANDO, FL 2018 – 2019

Business Transformation Trainer/OCM Lead

Led the forward-thinking establishment of dynamic relationships with Subject Matter Experts (SMEs) to continually strategize and propose OCM communications for Business Transformation initiatives.

Developed and delivered Train-the-Trainer programs across multiple functions (e.g., sales and service/contact creation and management processes to remove and install damaged equipment).

Recognized as a “go-to” Business Transformation Trainer and OCM Lead.

Demonstrated expertise with SAP Order to Cash and Service Contract Management.

Continually built and managed key training documentation for all new business processes. COCA-COLA BOTTLING, CHARLOTTE, NC 2017

Tier Two Technical Support – SAP Sales & Distribution

Leveraged broad scope of industry knowledge toward seamlessly transitioning an Account Managers’ migration from standalone technology to a fully integrated, process-optimizing SAP mobile solution.

Developed SOPs to consistently ensure sales orders were transmitted to SAP for fulfilment.

Collaborated with a transition team to settle product, delivery, and end user system usage issues. Philip E. Benson 704-***-**** Page Two

Professional Synopsis (continued)

SMITHFIELD FOODS, SMITHFIELD, VA 2016 – 2017

Lead Trainer

Spearheaded cross-functional relations among teams to develop detailed training materials for SAP FICO, Order to Cash, Procure to Pay, Production Planning, Delivery, and Inventory modules.

Coordinated key initiatives with a technical team for the effectiveness of business and technical requirements for workstreams. Maintained SharePoint with up-to-date processes and procedural guides.

Managed OCM change influences impacting workstreams and communicated requirements.

Skillfully planned and prioritized logistics to ensure training materials, participant enrollment, instructions, and management were fully informed to align with business objectives. NYPRO CORPORATION, ASHEVILLE, NC 2015 – 2016

Quality Assurance Trainer/Support Analyst

Championed strategic updates of existing training materials to reflect new processes and system requirements for reporting, including conducting Train-the-Trainer while assessing classroom delivery.

Expertly analyzed training results to propose further development focused on KPIs.

Offered innovative post-go-live support for quality assurance and inventory operations. WELLS FARGO BANK, CHARLOTTE, NC 2014 – 2015

Document Manager

Applied strong leadership talents toward building critical alliances with offshore banking operations to transition operational procedures to a local repository in ongoing support of a Federal audit.

Created efficiency-oriented navigation instructions for use of the document database.

Developed essential operational procedures to align documents with regulatory standards. GENERAL ELECTRIC CORPORATION, CLEVELAND, OH 2014

Business Analyst/Instructional Designer – Master Data Management

Built and sustained mutually beneficial relationships among engineers, SMEs, and technical teams to continually evaluate and develop governance protocols for the creation of SAP master data.

Led Train-the-Trainer on-site, as well as virtually via WebEx to satellite locations. GENERAL MOTORS CORPORATION, WARREN, MI 2013 – 2014 Lead Trainer/Support Analyst/OCM Lead

Played a vital role in driving SAP Procure to Pay and FICO modules, including managing a training development team in redefining existing training materials to meet critical new standards across contract management, procurement, financials, asset, and supplier relationship management initiatives.

Delivered informative revised training to local and international staff locations.

Assessed training and reported results to management for continued staff development. Additional Instructional Designer, Trainer & Support Analyst Roles Held with Sysco Food Corporation, Raytheon Corporation, U.S. Army, and U.S. Naval Research Command; Details Provided Upon Request Education, Professional Development & Technical Summary Bachelor of Arts in Communications MONTCLAIR STATE UNIVERSITY OCM Certification CORNELL UNIVERSITY

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Materials Management SAP AMERICA ACADEMY

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