Customer Service Call Center
Resume:
Shanta Brantley
Arlington, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
MSR
Careington International
June 2021 to June 2023
Answer calls,send faxes,review claim information with providers and members from dental offices Customer Service Representative/Call Center
Radial, Inc. - Dallas, TX
November 2020 to April 2021
Answer calls from customers,fix problems with orders,make orders Barista/Cashier
Nordstrom - Dallas, TX
March 2019 to May 2020
Prepare drinks make parfaits,cold brews and other food items from scratch,interact and communicate with customers,ring up on the register open and close the store when needed. Barista and Cashier
Master chef services - Plano, TX
March 2018 to August 2018
I work at the coffee shop from 8-11 and then i work in the cafeteria at the cash register from 11-1 and i go back to coffee shop from 1:30 -4:30
Barista and Cashier
Sodexo - Plano, TX
June 2017 to March 2018
Made drinks and rung up customers at the register and in the cafeteria when needed. Catering Manager
Taco Cabana - Dallas, TX
December 2016 to March 2017
Making food, delivering orders,calling customers to verify the date and time for delivery and scheduling the days and times to deliver the food
Barista
Starbucks - Dallas, TX
May 2016 to December 2016
Rung up customers, made drinks, worked at the drive-thru, Customer Service
Advantage Rent A Car/ DFW Airport - Irving, TX
January 2015 to August 2015
Checked in customers car and checked the out.
Manager
Starbucks/fresh Choice - Dallas, TX
June 2010 to June 2012
Opened store in the morning, took tills out of the safe to put in a register, controlled shift until it was over Education
Some college in Psychology
Texas Southern University - Houston, TX
August 2003 to May 2004
Dipolma in Highschool
David W Carter High School - Dallas, TX
August 1999 to May 2003
Skills
• Shift Supervisor
• Customer Service (8 years)
• Customer Care (8 years)
• Cash Handling (5 years)
• CSR
• Restaurant Experience
• Customer Support (8 years)
• Barista Experience
• Coffee Experience
• Food Preparation
• Barista Experience
• Coffee Experience
• Food Service
• POS
• Upselling
• Serving Experience
• Retail Sales
• Typing
• Customer service
• Google Docs
• Cash register
• Cash handling
• Restaurant experience
• HIPAA
• Barista experience
• Shift management
• Retail sales
• Customer relationship management
• Problem management
• POS
• Serving
• Computer skills
• English
• Microsoft Excel
• Medical terminology
• Microsoft Office
• Communication skills
• Phone etiquette
• Sales
• Time management
• Microsoft Word
• Negotiation
• Analysis skills
• Management
• Call center
• Writing skills
• Windows
• Google Suite
• Organizational skills
• Guest services
• Cash management
• Upselling
• Animal care
• Pricing
• Working with people with disabilities
• Microsoft Outlook
• Software troubleshooting
• Order entry
• Customer support
• Live chat
• Outbound sales
• Relationship management
• Data entry
• Filing
• Phone triage
• Assembly
• Conflict management
• Leadership
• Organizational skills
Certifications and Licenses
Driver's License
Assessments
Inside sales — Proficient
April 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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