Customer Service Front Desk

TP

TAMARA PARSONS

*********@*****.*** 850-***-**** Panama City, FL 32408

I am an outgoing individual that is friendly, loyal and dedicated to having an ambition to succeed in any given environment. I am highly experienced in customer service and love working with the public. I want to make sure that each and every customer as well as my employer in any job that I do is satisfied to the fullest. I am willing to learn and am excited about doing so. I am seeking a position that will help me to further my career. Customer-oriented active listening skills. I consistently meets sales goals. Skilled problem solver, personable and motivated team player. I am professional with proven track record of leading teams to success by effectively directing customer service activities, correctly analyzing sales figures and overseeing store operations. Detail-oriented individual consistently delivers on sales and profits and achieves targets. Awarded for best-in-class sales and customer loyalty. Consultative sales

Point of sale systems

Employee management

Issue and conflict resolution

Key accounts and territory management

Active listening

Good work ethic

Organizational skills

Training & development

Supervision & leadership

Express Lane Panama City, FL

Store Manager

07/2022 - 03/2023

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Established store tactics and strategies to achieve operational performance and sales goals.

Bingo Paradise Bingo Hall Panama City,

FL

Floor Manager

03/2020 - 03/2023

Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.

Taught junior employees proactive strategies to meet operational and sales goals.

Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues. Ocean Towers Beach Club Panama City

Beach, FL

Front Desk Manager

10/2016 - 10/2018

Mentored new staff on correct procedures, compliance requirements and performance strategies.

Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.

Maintained important files, running reports and delivering updates on occupancy and revenue.

Short time employment due to Hurricane Michael

Outback Steakhouse Panama City, FL

Sever

12/2015 - 10/2016

Provided exceptional service to high volume of daily customers. Greeted customers, answered questions and recommended specials to Summary

Skills

Experience

increase profits.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Jimmy Buffett's Margaritaville Panama

City Beach, FL

Server Trainer

02/2008 - 11/2014

Instructed new staff members on food handling procedures and service techniques.

Trained, mentored and motivated employees to maximize team productivity.

Built strong operational teams to meet process and production demands. Volaric Chiropractic Care Tallahassee, FL

Office Manager

06/2005 - 01/2008

Maintained and managed filing, chart keeping and organizational systems for practice.

Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.

Organized and maintained documents, files and records. Bay High School City, FL, Panama

High School Diploma in General

Tallahassee Community College Tallahassee, FL

Associate of Arts

Education and Training

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