Customer Service Representative
Resume:
Summary
I am a dedicated Clerk I and Customer service Representative. I have inbound and remote experience. I enjoy helping people and give 100% to the task that is signed. I'm looking for a great company that believes in teamwork and a place I can stay for a long time. Thank you
Experience
Receptionist Vitals Tech
CSL Behring • Haltom City, TX
09/2022 - 07/2023
I was responsible for answering phones and transferring calls as well as enrolling new donors and doing the pretesting vitals prior to them donating plasma. I also helped donors enroll to donate plasma and provided great customer service with a positive attitude.
Clerk l /CSR
CSRA/CSC/GDIT • Falls Church, VA
09/2014 - 04/2019
I answered inbound calls on behalf of clients or company and provided accurate and appropriate information to assist callers. I improved customer service wait times to mitigate complaints. I completed inbound and outbound calls and hearing the company guidelines while gathering and verifying required information while providing professional and courteous customer service experience with the caller. I perform clerical administrative duties as assigned such as submission and documentation of complaints and escalations to further resolve any problems for the caller. Rural Mail Carrier
USPS (United States Postal Service) • Haslet, TX
08/2012 - 07/2014
sorted arranged and organized Mail for delivery sequence for distribution. delivered mail and packages on a rural route obtain signatures for registered certified and insured mail. unfortunately this job was too physical for me at the time so I couldn't stay with it long.
Loan Verifications CSR
EZ CORP. • Hurst, TX
07/2011 - 06/2014
I'm provided great customer service while processing requested loans. I reviewed bank statements while verifying employment and wages. I read background checks for bankruptcy and fraud. queued checks for specific amounts and dates to be sent to deposit into customers accounts. provided customers with information about interest amount payments and amount due dates.
Skills
Customer service, Communication skills, Documentation review, Time management, English, Microsoft word, Computer literacy
Education
Customer Service
Online Through The Company • Euless TX
Mary Ann Withers
*************@*****.***
Haltom City, TX #1716
Online Through The Company • Euless, TX
Art
TCC • N Richland Hills, TX
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