Customer Service Call Center
Resume:
Herve SARR
**** **** ****** **, ************ TX
*********@*****.***
Objective: Obtain a customer service or sales position with a company that allows me to utilize my
Experience in customer satisfaction, bilingual skills, analysis, and problem solving.
Employment
Natera 2022-2024
Patient Success Coordinator
Handled high volume emails between patients, insurances and clinics
Ensured for proper billing codes for insurance processing and payments
Assisted in many projects in the revenue cycle management
Clearcorrect/Straumann 2019-2022
Provider services specialist
Handled inbound and outbound calls, chats and emails to the Dentist.
Worked and help troubleshoot the treatment plan for their patients
Assisted with different projects
Natera 2017-2019
Billing Call Center representative Income Verification processor and Communication Facilitator between Clientele and providers (Clinics, Insurances)
Handled high call volume daily (60-80 on average)
Assisting patients and providers with payments, adjustments and emails different channels of the RCM
Assisted with different projects with Order Entry
Harte-Hanks 2013-2017
Technical support: assisted customers with web interface, Software and Servers US & Canada
Professionally and effectively handled stressful and difficult situations over the phone
Provided optimal customer experience by building rapport and efficiently resolving issues
with resources at hand
Handled high volume calls
La Madeleine 2005-2015
Assistant Manager: provided assistance in daily operations with guest and company numbers
Associate Trainer
UPS 1999–2010
Supervisor: Trained and oversaw employee package handling
Education
The Park University TX 2016
Business Administration concentration in Finance
Collin County Community College, TX 2004
Associate of Applied Sciences:
Skills
Able to listen, speak and write French and English languages
Able to navigate through main computer applications such as Word, Excel, Power point,
Software and servers, Salesforces.
SAP FICO FI (GL/AP/AR/AA), CO (CCA/IO/PA) Designing and Implementing
Configure the settings in GL area
Good understanding of integration points between SAP and non-SAP systems
Quick thinker with ability to adapt and work in hectic environment without sacrificing customer
best interest or company results.
Eager to learn new technologies and software
Very outgoing personality
Contact this candidate