Service Representative Customer
Resume:
MICHAEL BENITEZ
Dallas, TX
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Repair Technician
Samsung Repair - Irving, TX
Disassemble different cellular phone units for the purpose of repairing and refurbishing cell phones units for customers across the country.
Inspect each unit for damages and functionality.
Run diagnostic testing to ensure that the internal components are functioning properly. To replace and reinstall all necessary components... Which include the other casing as well as the internal circuitry, antennas, and display glass. Customer Service Representative
Seven Eleven/Shell - McKinney, TX
November 2022 to June 2023
Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register for cash, and credit card transactions with excellent accuracy levels. Order fulfillment for online customers and 3rd party delivery services Tallied cash drawer at beginning and end of each work shift. Operations Manager
Artisan Paint And Tile Services - Dallas, TX
August 2007 to September 2022
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions. Enhanced operational efficiency and productivity by managing budgets, accounts, and costs. Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Conducted target market research to discover customer needs and analyze competitor trends. Evaluated suppliers to maintain cost controls and improve operations. Inventory Manager
RGIS - Dallas, TX
October 2010 to February 2015
Establishes, bills, and maintains professional business relationships with customers. Works directly with internal teams to ensure all assigned physical inventory requests are scheduled and accounted for a timely manner.
Address and managed service related issues with resolutions. To head and execute special projects with technical experience and tools. Electronics Technician
Garland,Texas *QuesTech - Garland, TX
June 2008 to March 2013
Laser system operator/diagnostics technician
(Use of microscope and oscilloscope testing equipment) Quality assurance inspector
Shipping and receiving
Education
Electronics in Applied Science
Richland Community College - Dallas, TX
2010 to 2012
Skills
• Able to work individually
• Quality assurance
• Order fulfillment
• Assembly
• Manufacturing
• Schematics
• Forklift
• Windows
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