Customer Service Data Entry

CHRISTA RADWANSKI

Shelbyville, TN *****

*************@*****.*** / 931-***-****

SUMMARY

I have over 20 years experience with customer service for corporations, such as Victoria's Secret catalog

Express scripts

Call center services, which provided customer service for several businesses at once. Ford motor credit

And marketing at the Taj Mahal casino in Atlantic City SKILLS

Complaint resolution

Call Management

Account updating

Scheduling

Excellent rapport building

Impeccable accuracy in data entry

Excellent time management

Trained in HIPAA and security of PII

EXPERIENCE

Customer Service Representative / CVS HEALTH CORPORATION - Franklin, TN 10/2020 - 10/2023 Assisted Medicare Insurance Agents with processing new applications. Assisted Medicare Members with new business.

Provided clear and concise notes after each call to ensure the next representative fully understood what was discussed previously.

Multitasked and offered information to members that I knew would be something they should know but didn't know to ask.

Eligibility Services, Customer Service / Community Health Systems, CHS - Antioch, TN 05/2016 - 08/2020 Inbound and outbound calls to patients who are not insured after visiting one of our hospitals to check for any programs they may be eligible for.

Light collections

Taking insurance applications over the phone

EDUCATION AND TRAINING

Certification: Surgical Technology 06/2010

Starr Career Academy - Brick, Township, New Jersey CR

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