Customer Service Representative

TP

TIANA PAYTON

**************@*****.*** Houston, TX 77080

Outgoing Customer Service Representative with a proven track record of success, extraordinary communication skills, and strong attention to detail. Fiercely competitive in achieving and surpassing all goals and targets. Currently looking for a remote position with a high growth company which offers flexibility and fulfilling work. Computer skills

Microsoft excel

Microsoft office

CallFire

Identification verification

Conflict de-escalation

Complex Problem-Solving

Early warning

Telemarketer (inbound)

03/2018 - 07/2020

Interacted with customers in response to concerns, inquiries, and requests about service and products

Conducted a variety of research using available resources online/manual

/training

Completed regulated training to stay up to date with system changes and updates

Executed the capabilities needed to receive inbound and outbound calls in a timely manner

Conducted a variety of different tasks in a matter of minutes from solving issues the customer presented with their shipment, processing payments, following protocol, adjusting bills

Executed outstanding knowledge of the procedures and protocol for the job, company knowledge, and willingness to learn

Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging environment.

Pioneer Materials West, Inc. Aurora, CO

Telemarketer (inbound)

08/2020 - 01/2022

Provided telephone sales coverage to assigned account base Provided customer service to assigned account base Prospected for new accounts and new opportunities

Resolved customer service issues and determined appropriate sales strategies

Identified competitive opportunities and developed strategies to obtain the business

Developed detailed product knowledge and implemented sales program specific to the customer.

Shield Event Services Houston, Texas

Security Officer

11/2023 - Current

Assisted with crowd control during large events held at the facility. Assisted in the development and implementation of security policies and procedures.

Summary

Skills

Experience

Provided escorts for visitors as needed throughout the facility. Confirmed visitor identification prior to granting entry into the building. Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.

University Of Northern Colorado

College

Hinkley High School

High School

Available upon request

Education and Training

References upon request

Contact this candidate