Customer Service Representative

TF

TINEECKIA FRAZIER

**********@*****.*** 678-***-**** Griffin, GA 30223

Credit card payment processing

Report creation

Report generation

Promotional support

Adaptive team player

Customer relations

Inbound and Outbound Calling

Call Center Operations

VXI College Park, GA

Customer Service Representative

10/2020 - Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business. Educated customers on special pricing opportunities and company offerings.

Healthcare Services Group Jonesboro, GA

Housekeeper

09/2020 - 01/2021

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Used cleaning chemicals following proper guidelines. Cleaned building floors by sweeping, mopping and scrubbing. Maintained and organized cleaning supplies stock.

Employed deep-cleaning techniques for areas in need of additional sanitation.

Papa John's Pizza North Little Rock, AR

Customer Service Cashier

01/2019 - 06/2019

Collected credit card and cash payments to complete transactions for customer orders.

Greeted customers and responded to informational requests. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

United Education Institution Morrow, GA

Associate of Science in Medical Assisting

05/2021

Skills

Experience

Education and Training

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