Bartender
Resume:
CW
Cera Walker
Professional Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Work History
Pluckers Wing Bar - Server Trainer
Austin, TX
04/2023 - Current
BJ's Brewhouse Restaurant - Lead Trainer & Bartender Austin, TX
09/2021 - 04/2023
Evaluated skills assessment and observations to review effectiveness of training material.
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Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
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Trained new team members on restaurant procedures, menu items, and performance strategies.
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Instructed servers on proper techniques for taking orders, serving food and providing customer service.
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Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
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Taught servers to memorize menu ingredients and provide information on preparation methods.
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Educated bartenders, clerks and servers on responsible service protocols.
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Created training schedules for trainees and presented weekly training programs.
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Adhered to state laws regarding alcoholic beverage services and customer regulations.
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● Obtained cash bank and stocked service bar to prepare for operation. Teamed with multiple managers to brainstorm ways to enhance and improve training effectiveness.
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● Recruited, trained and mentored new instructors. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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************@*****.***
Austin, TX 78741
Skills
● Guest Relations Management
● Policy Enforcement
● Team Member Training
● Exceptional leadership
● Event planning
● Time management
● Table management
● Cross-training
● Restaurant operations
● Shift management
● Effective communication
● Conflict resolution
Education
05/2014
Austin Community College
Austin, TX
Associate of Science: Business
Development
Baby Acapulco - Crew Trainer
Austin, TX
06/2020 - 09/2021
Olive Garden - Lead Bartender/Lead Training Specialist Austin, TX
09/2017 - 06/2020
Saltgrass Steakhouse - Corporate Trainer/Lead Server Austin, TX
02/2011 - 09/2017
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
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Upsold menu items to customers, driving up per sale revenues and maximizing profits.
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Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
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Trained other employees in customer service, food safety, and performance requirements.
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Set positive example for team members by providing high-quality, efficient service.
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Taught new team members correct procedures for all areas of operations.
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Greeted customers with smile and provided friendly service to professionally handle every need.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Closed out cash register and prepared cashier report at close of business.
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Kept alcoholic beverages well-stocked and organized to meet expected demands.
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Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
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Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
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Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
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Collaborated with management to identify company training needs and scheduling.
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Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
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Created training programs and instructional materials to further educate personnel.
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Conducted evaluations and observed employee performance to identify areas of needed improvement.
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● Provided coaching and mentoring to employees.
Recognition
Baby Acapulco-Employee of the month
2023- (3 consecutive Months)
BJ's Brewhouse- Employee of the year 2023
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