Project Manager Management

Sarrah Pinkston

Atlanta, GA 347-***-**** **********@*****.*** linkedin.com/in/sarrah-pinkston

PROJECT MANAGER

Experienced Project Manager with a background in delivering successful outcomes in complex and dynamic environments. Possess strong problem-solving skills honed through a career of tackling challenges head-on, ensuring that projects stay on course even in the face of unexpected obstacles. Proven success managing budgets with precision and optimizing resources to maximize project efficiency and profitability. Demonstrated expertise in building and nurturing relationships with stakeholders, team members, and clients, fostering collaboration and maintaining clear lines of communication to ensure everyone is aligned toward a common goal. Recognized by peers as an accomplished Project Manager with a unique talent to break down barriers and roadblocks to get things accomplished. A proven leader and strategic planner dedicated to achieving results that exceed expectations. Areas of expertise include: Project & Program Management Conflict Resolution Servant Leadership Relationship Building Communication Collaboration

Health Care Partnerships Proposals Negotiation Training Requirements Sprint Agile Technical Environments PROFESSIONAL EXPERIENCE

American Express GBT October 2023 – July 2024

Enterprise Automaton Portfolio Manager

• Led cross-functional projects spanning multiple global business units, taking charge of operational planning and design for scoring matrix and prioritization workstreams.

• Spearheaded the implementation of the NIST AI RMF framework across global platforms, ensuring comprehensive risk mitigation and ethical alignment between AI and American Express.

• Efficiently monitor and track multiple portfolios, analyzing performance against budget, forecast, spend, and compliance targets, providing strategic recommendations for project re-prioritization.

• Successfully implemented standardized project management methodologies aligning with GBT standards, enhancing overall operational efficiency.

• Orchestrated the seamless launch of AI/LLM projects globally across diverse platforms, actively engaging with internal and external stakeholders to ensure project success.

Universal Engineering Sciences January 2023 - July 2023 Portfolio Manager

• Maintained and reported on relevant data specific to a portfolio of projects in IT, including statuses representing the state of the project, resources information, and KPIs relative to project completions. Outlined individual project status, individual tasks, milestones, completion estimates, and resource allocation; and reported on clear deliverables, roles, and responsibilities for staff members required for specific IT-managed projects or initiatives by working with relevant stakeholders.

• Held regular technical team meetings to determine progress and address any questions or challenges regarding projects.

• Documented all estimates, project statuses, and project completion.

• Assisted in completing projects by communicating clearly with impacted users, and coordinating resources and timetables with user departments and data centers.

• Inspected projects for quality assurance and verify application results by conducting system audits of techniques performed.

• Coordinated the roll-out of pre-production and production releases.

• Ensured satisfaction through post-project debriefs with internal customers.

• Worked closely with other project management offices to ensure coordination of IT projects with other efforts of the company.

• Oversaw the M&A activities and Post-Merger Integration activities internally. FNE Technology January 2020 - December 2022

Project Manager

• Managed 15 project teams and leads providing weekly/monthly project status review reports to clients for Task Area (TA) updates. Directed capability overviews, managed Provider Product Development (PPD) support for potential/current clients, and managed priority and execution urgency (EU) level allocation for projects.

• Managed project workflows and executed comprehensive training plans with medical staff that improved PPD within two months after initial "go live" (from 56% to 92%).

• Developed streamlined procedures that decreased labor time and eliminated redundancies among staff. Sarrah Pinkston **********@*****.*** Page Two

Project Manager, continued

• Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency, and profitability.

• Implemented Agile teams for daily scheduling, tracking, trend analysis, and metric reporting data.

• Provided mentorship and training to employees, conducted performance evaluations, counseled, and provided disciplinary actions to assigned personnel.

• Tracked data and results from sales and marketing material distributed to retain over 70% of clients as repeat business during a calendar year.

• Utilized MS Project/Visio project tools for enterprise scheduling, planning, tracking, cost analysis, resource allocation, change management, and project documentation.

American Medical Response July 2018 - March 2023

Business Development

• Initiated and maintained routine contacts with existing clients to ensure smooth working relationships. Gathered competition information and had a thorough understanding of competitors in the assigned Operating Area.

• Coordinated internal resources to ensure successful project completion.

• Worked with the Business Development team and Operation team to create and implement an aggressive Operational Growth & Customer Retention (OCR) plan, resulting in 50% growth in three months.

• Executed and maintained contracts between hospitals and the operation team to ensure growth and success.

• Developed and executed reporting and process design.

• Mentored employees and conducted performance evaluations. Vision Technology August 2017 - December 2019

Project Manager

Managed Program direction and coordinated a variety of service functions that support clients' and team needs. Conducted and presented monthly Program Management Review (PMR) for the board of directors and key stakeholders' review. Managed direct reports on tasks of identifying types of integration issues by analyzing failures and performing root cause analysis.

• Analyzed/reviewed business and client requirements for the design of essential customer documents while managing the development of specifications to create and execute detailed test plans in support of product release.

• Collaborated with Test Automation, Infrastructure, and Development teams to create and evolve policies, best practices, and frameworks for distributed system automation needs.

• Worked with QA/QC direct reports to identify the status of requirements and address questions from stakeholders regarding the traceability of requirements.

• Reviewed and submitted documented project execution practices, backup procedures, troubleshooting guides, and key infrastructure and architecture drawings to clients for task area progress.

• Consulted direct staff on best practices to identify deficiencies and improve system performance within a shared resource virtual infrastructure and remediation of dependencies.

• Facilitated daily huddles and weekly scrum checks with project leads for velocity check/sprint attainment.

• Utilized PMI practices and PMBOK as guidance to create policies and procedures in expanding the PMO office.

• Maintained and updated tickets/documentation allocated to external client blockers in JIRA.

• Provided analysis and identified blockers and documented these issues within the enterprise repository.

• Managed the execution of cause analysis either on-site or at a client location, providing mitigation strategy with rapid response. EDUCATION

Bachelor of Science (BS) in Health Care Management/Supply Chain Management/Business Clayton State University CERTIFICATIONS

Project Management Professional (PMP) Project Management Institute (PMI) l Professional Scrum Master (PSMl) Google Project Management

Sarrah Pinkston **********@*****.*** Page Three

TECHNICAL SKILLS & TOOLS

Slack Office 365 Google Suites Webex Scrum WG TIM PMR Word Docs Excel Smartsheet PowerPoint Slides Forms SharePoint Project AWS AZURE GCP Adobe JIRA/Confluence Asana Trello

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