Customer Service Support

ARFA KHAN

Dallas Tx 949-***-**** *.********@*****.****

SUMMARY

Highly skilled Customer Service Professional with significant experience in interfacing with diverse customer bases, addressing inquiries, and providing high-quality support. Strong ability to handle high-volume interactions while maintaining a focus on customer needs and satisfaction. Excels in cross-functional team environments and consistently meets performance targets. Also, Teaching students with passion was something I’ve looked forward after completing my bachelor’s

EXPERIENCE

Home Tution Carrollton, Texas

Online Teacher 2021 – 2024

• Adapted teaching methods and materials to fit students' needs and interests, Selected appropriate curriculum for children's abilities and grade levels.

• Graded assignments and tests to track student progress, Created hands-on activities to make learning more engaging.

• Helped in giving home Tuition (online ) for selected students since 2021 till present.

The Educator School Karachi,Pakistan

Elementary Teacher 2012 – 2014

• Provided small group support to students, helping them understand difficult concepts and improve their academic performance and tracking student progress and maintaining records

• Collaborated with teachers, parents, and administrators to work together and make students understand better

• Taught subjects like English, Math, History, Science, and electives.

Axact Karachi,Pakistan

Customer Service 2014 – 2015

• Have the ability to convince and understand customer’s needs, even in difficult situations, and eager to help solve the issues.

• Increased first call resolution rate through effective cross-team collaboration and knowledge-sharing initiatives.

• Identified and implemented solutions for recurring customer issues

• Handled an average of 50+ customer support requests daily, achieving a 95% satisfaction rate.

• Delivered multi-channel support (phone, email, chat) to provide seamless and consistent customer service.

EDUCATION

Sir Syed University, Karachi, Pakistan

Bachelor’s of Computer Science, 2015

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