Front Office Manager

LINKEDIN: DIANA HEYSUN

+1-929-***-**** ***********@*****.***

C A R E E R O B J E C T I V E

Motivated and enthusiastic individual. Seeking a role where I can apply my organisational skills and passion for learning in order to support the team effectively. Committed to acquiring new knowledge and skillsets, I am hoping to contribute to the success of the company, while gaining valuable hands-on experience in a dynamic business environment. Dedicated to exceeding expectations and contributing positively to the team's goals. Education Les Roches International School of Hotel Management Bachelor of Business Administration 3.5-year program Practice in:

Front Office Operations, Housekeeping Techniques, Lodging Concepts, Concierge and Guest Relations, Fine Dining (Kitchen, Service), Gastro dining (Kitchen, Service & Oenology), Resort Buffet Operations (Kitchen, Service), Patisserie & Bakery, Mixology

& Bar Operations.

BBA6 specialization Events

BBA7 specialization Marketing

2018-2022

Istituto Marangoni

Foundation Year Certificate of Fashion Business

2017-2018

Gymnasium of Lviv Business and Law University

High School Diploma

2015-2017

DIANA HEYSUN

Professional

Experience

Front Office Manager at The Marmara Park Avenue

Assuring smooth daily operations.

Handling guest’s feedbacks and complaints.

Participating in regular meetings to provide updates. Managing the team, creating schedules and doing payrolls. May 2024 -

August 2024

Asst. Guest Relations/Front Office Manager at The Equinox Hotel New York

Supervising and coordinating the daily operations. Handling escalated guest inquiries, complains and requests. Monitoring guest’s feedbacks and reviews to identify areas for improvement.

Nov 2023 -

April 2024

Guest Relations Agent at The Ritz-Carlton, Central Park Excellent customer service and professional interaction skills necessary to provide guest with the ultimate experience. Attention to detail, critical thinking, decision making and multitasking.

Assisting guests with their needs.

Nov 2022 -

Nov 2023

Costumer Support & Sales Representative in Calmerry Worked with team members to develop support networks and multifaceted coping techniques focused on client needs. Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies. Helping clients manage video sessions, subscriptions and changing of therapist.

Nov 2020 -

Nov 2022

Skills Creativity

Communication

Team work

Problem Solving

Critical Thinking

Microsoft Office (Word, Excel, PowerPoint)

Windows, MacOS

Opera

Photoshop, iMovie

References Available upon request

Guest Relations Agent in iKos Andalusia

Providing exceptional service to guests.

Assisting with guest queries/disputes.

Resolving complaints effectively.

Handling the arrival and departure of the guests.

Being a source of information to guests on various matters such as transport and restaurant advice.

Aug 2021 -

Oct 2021

Languages Ukrainian - mother tongue

Russian - native speaker

English - Advanced

Spanish & French - basic (currently learning)

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