Customer Service Representative

Gregory Salters

**********@*****.*** 470-***-**** Locust Grove, GA

SUMMARY

Seasoned professional with 28 years of diverse experience, seeking a Customer Service Representative role. Excelled in a previous CSR position at Shred-It, demonstrating efficient service management and secure document handling. Skilled in fostering client relationships, maintaining a patient demeanor, and adept at remote communication protocols. WORK EXPERIENCE

Waste Management Woodstock, GA

Driver, CDL Residential Dec 2018 - Present

• Operate heavy-duty vehicles in compliance with safety protocols, adhering to OSHA, DOT, and applicable laws.

• Collect and transport residential waste and recyclables, ensuring cleanliness at customer sites.

• Complete pre- and post-trip vehicle inspections, documenting via standard DVIR.

• Support route and dispatch directives, maintaining communication for safety or service issues. Shred-It Norcross, GA

Driver, CDL Customer Service Representative Nov 2017 - Dec 2018

• Efficiently executed secure document collection and on-site shredding for a variety of businesses, ensuring the proper destruction of sensitive materials.

• Streamlined customer experience by providing immediate verification of services through handheld scanner receipts, successfully managing 15-20 service contracts daily. Aerotek Recruiting Agency Duluth, GA

Assembly Line Operator Sep 2017 - Nov 2017

• Conducted thorough analysis and repair of universal power supply units, ensuring the replacement of faulty components to maintain product integrity.

• Collaborated with the master technician to execute meticulous testing of reassembled units, achieving a consistent output of 15 units per day.

G&D Smith St Barbershop Orange, NJ

Manager/Master Barber Jun 1995 - Jun 2017

• Managed financial records, ensuring timely payment of monthly operational expenditures.

• Fostered client relationships, contributing to a significant client base of approximately 500, leading to peak revenue generation.

• Maintained a welcoming environment and oversaw the daily upkeep of the facility and barber equipment to uphold service standards.

Always In Motion Newark, NJ

Driver - Part Time Dec 2010 - Feb 2012

• Ensured the secure and timely delivery of products by effectively operating a 24 ft. straight truck across the Tri-State area.

• Managed the accurate inventory of items, coordinating both the loading and unloading processes to maintain accountability.

Nextcut Shredding S Kearny, NJ

Driver - Part Time Aug 2010 - Nov 2010

• Delivered secure document destruction services, ensuring client confidentiality and compliance with industry standards for various businesses and organizations.

• Enhanced customer satisfaction by prioritizing exceptional service and supporting environmentally responsible disposal practices.

B&B Trucking Passaic, NJ

Driver - Part Time Oct 2009 - May 2010

• Ensured the safe delivery of products by efficiently operating a 24 ft. straight truck across multiple states, adhering to strict transportation regulations and schedules.

• Managed and accounted for inventory throughout the transportation process, ensuring accurate loading and unloading of items to maintain product integrity.

Mental Health Association East Orange, NJ

Driver - Part Time Jul 2008 - May 2009

• Provided safe and timely transportation for clients to their respective mental health appointments, adhering to scheduled times and ensuring punctuality.

• Maintained accurate client records and navigation to multiple addresses using the organization's log system, supporting efficient route planning and client confidentiality. Newark Public Schools Newark, NJ

Per Diem Head Custodian Feb 2006 - Jun 2008

• Managed a team of custodians, fostering an environment focused on quality, productivity, and adherence to safety standards for boiler operations.

• Conducted comprehensive training for custodial staff on maintenance policies and regulatory compliance, ensuring consistent application of school rules and regulations. EDUCATION

Concorde School of Hair Design of Bloomfield

Certificate, Hair Design

Jul 1997

The Training Center in Kenilworth, NJ

Certificate, Training

Jan 2004

Smith & Solomon Commercial Driver Training

Certificate, Commercial Driver Training

Apr 2008

CERTIFICATIONS

Class A license, Smith & Solomon Commercial Driver Training Apr 2008 US Army, Fort Lee, WA Service Time 1998 - 2001

SKILLS

Class a CDL • Truck Driving • Customer Service • Barbering • Inventory Management • Troubleshooting • Supervision

• Attention To Detail • Problem-solving • Verbal Communication • Written Communication

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