Customer Service Representative

Alicia Avila

Bilingual Customer Service

Address **** ********** **.

Watauga TX, 76148

Email **********@*****.***

Phone 817-***-****

** ******* ********* ******** ******* Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. 02 EMPLOYMENT HISTORY

12/2004 — 02/2024 Customer Service Administrator at Trescal Inc. Irving TX, Customer Service: Responsible for 200+ accounts, took inbound calls and made outbound calls for scheduling technicians for calibrations and repair services. Sales: Made outbound calls and took inbound calls, sold tools/accessories to customers from approved Manufactures.

Purchasing: Responsible for outsourcing equipment for calibrations and repairs for customers and lab technicians, also purchased tools and accessories for technicians for their jobs. Invoicing/Collections: Responsible for Invoicing completed calibrations, repairs, tools bought and sold to customers. Collected payments on past due Invoices. 05/1998 — 08/2004 Administrator at Tucker Rocky LLC Fort Worth TX, International Sales: Responsible for taking inbound calls, making international outbound calls, sold Motorcycle parts and accessories, traveled to trade shows. Customer Service: Took inbound and outbound calls to help customers purchase parts. Invoicing/Collections: Responsible for Invoicing sold parts and accessories. Collected payments and made inbound calls for past due Invoices. 03 EDUCATION

Sep 1980 — Jan 1984 Irving El Paso

12 Grade

04 SKILLS Computer Skills

Teamwork

Communication

Phone skills

Customer Service

05 LANGUAGES English/Spanish