Customer Service

Yvonne Mara Malaga

**** ********* ***** ******, *** Vegas NV 89131 • 714-***-**** • ******.******@*****.***

Dedicated employee and Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior ethic. Successful in teaching junior employees how to maximize performance.

Experience

08\2017 – 06\2018

COST-U-LESS FOOD AND BEVERAGE CASHIER TAFUNA, AMERICAN SAMOA

Assist customers to scanning and collecting money for payments. Pointing customers to the right aisle when find an item, food or beverage. Greeting customers coming in and out of the store. Helped make changes in store in different seasons and holidays.

06\2018 10\2020 - WENDY’S DRIVE-THRU CASHIER AND SANDWICH MAKER FOUNTAIN VALLEY, CALIFORNIA

Greeted customers, took orders, and provided product information if customers asked. Prepare drinks, ice cream and other special items to complete food orders. Took orders, prepare foods and processed payments in full-service establishment. Capitalized on slow periods to restock supplies, clean counters and remove trash if necessary. Informed customers of regular deals or monthly specials to upsell orders. Boosted customer satisfaction by quickly addressing and resolving complaints with food or service. Followed store policies and procedures regarding cleaning and sanitizing. Assisted with maintenance of store cleanliness including sweeping floors and moping.

07/2019 – 07/23/2024 - ARCO GAS STATION Cashier Orange, California

Operated cash register to receive payments by cash, debit or credit card, also issued receipts and provide change. Trained new team members in cash register operation, stock procedures, and customers services. Complete daily recovery tasks to keep areas clean and neat for maximum productivity. Processed sales transaction to prevent long customers wait time. Preserved appearance of store by arranging and replenishing displays and merchandise racks. Helped cover for other employees’ absentees.

Skills: Customer Service, Customer Assistance, Product Recommendations, Time Management Skills, Ordering and Stocking, Product Knowledge, Written and Verbal Communication, Cleaning and Sanitizing, Order Verification, and Sales Expertise, Credit, Debit and Cash Transaction

Education

06\2017

Faga’itua High School High School Diploma Pago Pago, American Samoa

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