Human Resources Customer Service
Resume:
James L. Garlock
Sarasota, FL 34232
Objective
Seeking local full or part-time customer facing opportunity in customer service, sales, or operations.
Summary
Extensive information technology career (primarily: hardware, network, software, and systems) has allowed me to work across many industries including accounting, aerospace, banking, communication, education, finance, government (defense, local and state), human resources, legal, payroll, pharmaceutical, publishing, real estate, retail, and wholesale. Personal skills include:
Accounting, Auditing, Compliance and Governance
Business and System Modeling
Communication, Lecturing and Public Speaking
Data and System Administration
Information and Networking Security
Operational, Tactical and Strategic Planning & Logistic
Project and Program Management
Quality, Change and Release Management
System Architecture and Development
Technical Training and Writing
Retail* Fulfillment, Operations, Sales, and Management
* Retail companies include K-Mart, Montgomery Ward, Sears, Talbots, and Publix.
Employment History
Children’s World
Retail Sales Associate
Sarasota, FL
May 2024 - Current
Sarasota County Sheriff's Office
911 Public Safety Operator
Sarasota, FL
Mar. 2023 – July 2023
Publix
Startup Liquor Store Employee
Sarasota, FL
Aug. 2022- Oct. 2022
Southern Glazer's Wine & Spirits
Infrastructure Quality Architect
Miramar, FL
Mar. 2018 – Oct. 2021
Gulfstream Aerospace
Global Infrastructure Quality
Savannah, GA
Feb. 2017 – Mar. 2018
PNC Financial Services Group
Delivery Compliance Manager
Strongsville, OH
May. 2016 – Aug. 2016
KeyBank
Enterprise Portfolio Program Manager
Cleveland, OH
Jun. 2014 – Apr. 2016
Nationwide Insurance
Infrastructure Program Manager
Columbus, OH
Aug. 2005 – Jun. 2014
JPMorgan Chase
VP, Customer Information Systems
Columbus, OH
Jun. 2003 – Aug. 2005
Education and Certificates
SCSO: 911 Public Safety Telecommunicator Certification EOB00-0001 (2023)
SCSO: FEMA Certified (2023)
ITIL v3 Foundation Certified (2008)
EDS and IBM Certified Instructor: Systems Engineering, Operations, Data Storage, Networking and Communication (1986)
Saint Ambrose College, Davenport, Iowa (1976)
Scott Community College, Davenport, Iowa (1974)
Associations
Village Green Section 14 Association, Inc., Sarasota, Florida (2020 - 2023)
- HOA board member and treasurer
Dublin Irish Festival, Dublin, Ohio (2007 – 2011) “The largest three-day Irish Festival on the planet.”
- Dublin Irish Festival Executive Committee (Member)
- Festival Logistic Committee (Vice-Chairman)
- Team Lead festival fulfillment: food, beverage, water, and ice
Contact this candidate