Certified Technician Project Manager
Resume:
Johnny Jackson
***************@*******.***
Education
Bachelors of Sociology and Psychology, May 2018
New England College, Henniker, New Hampshire
Associate of Arts
Malcolm X College, Chicago, IL, May 1999
Certificate
A+ Certified Technician, Tech Skill
A+ Certified Technician, Tech-Skills
Network + Tech-Skills
Security + Certified Technician, Tech-Skills
Professional Experience
Project Manager October 2021- June 2023
Ecolabs
New solution/initiativives that require review and approval
Update initiatives – roadmaps, dashboards, charter
Product retrospective reports
Strong data collation, analysis and presentation skills
Strong communication skills
Strong analytical skills with the ability to convey in clear and concise summaries
Strong tactical and strategic thinking skills with the ability to look beyond the obvious
Exposure to Agile processes and governance/standards
Working with remote teams
Demonstrated ability to manage multiple tasks and projects and adapt to a changing environment.
IT Site Manager Chicago-Montana January 2016- May 2016
Natural Resource Defense Council
Oversaw information technology and computer systems
Supervised and assisted all staff and facility site supervisors in monitoring and reporting the state of the network and computer equipment
Planned, organized, controlled, and evaluated IT and electronic data operations
Managed IT staff by training and coaching employees, communicating job expectations, and appraising their performance
Managed and trained users on system usage, procedures, and protocols
Designed, developed, implemented, and coordinated systems, policies, and procedures
Ensured the safekeeping of security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identified problematic areas and implement strategic solutions in time
Audited systems and assessed their outcomes
Preserved assets, information security and control structures
Service Support Technician June 2015- December 2015
Heartland Alliance, Chicago, IL
Provided maintenance and development of bug fixes and patch sets for existing web applications
Diagnosed and troubleshot processing problems and applied solutions
Ensured network, system and data availability and integrity through preventative
Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access
Managed firewall, network monitoring and server monitoring both on- and off- site
Created and completed projects to bring our department to a higher standard
Developed and trained current and new technicians in new and current processes
Provided complete technical support and guidance to users for all software and hardware
Executed the first level of Network Administration
Help Desk Support Technician May 2012-March 2014 Village Health, Vernon Hills, IL
Provided tier one IT technical support to computer system users via remote assistance and through email
Detected and resolved customer issues and errors in computer systems
Performed minor repairs on hardware, software, and equipment
Maintained documentation records regarding equipment installations and replacements
Conducted all re-images laptops for new employees
Answered all incoming email that came into the Remedy ticketing system
Service Desk Support Specialist December 2007- April 2011
Presentation Services Audio Visual, Schaumburg, Illinois
Provided first level assistance for defined problems and escalated tickets, as necessary
Tracked calls and documented problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers
Provided PC hardware and software support to end-user
Installed PC and related peripheral equipment for end-user
Maintained statistical reports and documentation, including problem/trouble and departmental statistical and effectiveness reporting
Set up user accounts, process move, transfer and user change forms
Recorded technical issues and requests, diagnosed, and resolved problems, escalated issues as appropriate
Interacted with all levels of staff to resolve various technical issues with personal computers, medical research computers, printers, and conference room equipment
Contacted vendors as appropriate for maintenance in accordance with company contracts
Maintained and reported hardware inventory monthly in accordance with corporate requirements
IT Infrastructure Specialist June 2006- August 2007 Midwest Generation, Chicago, IL
Contributed to the planning and implementation of multiple projects
Observed and report on progress of projects
Supported to the development and administration of multiple projects
Performed network analysis and capacity planning and testing as necessary
Provided support to the development and administration of network disaster recovery plans
Installed and supported the safekeeping of network hardware and software
Assisted with determining network and system requirements
Retained integrity of the network, server deployment and security
Skills
Microsoft Office 2003, 2007 & 2010
Active Directory Administration
Blackberry and BES/Configuration
Ghost
Microsoft SCCM
Adobe Reader/ Professional
Nuance PDF Converter Professional
Symantec End-Point Protection
Symantec Encryption
Team Viewer
Microsoft SharePoint
Windows 2010
Office 365
VPN
Heat, Remedy and CRM
Qualys
Zscaler
Teams
Azure
One Drive
Workday
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