Help Desk Computer Technician

Germain A. Coran

My key goal is being the help desk/ IT role in any organization. Communicating and maintaining strong working relationships with all levels of personnel.

Education

Learning Tree International,

Windows NT & Workstation v4.0, Passing Test 12/28/1998

Technical Certification: M.A.I Basic Four Business Course 1988

A100 Introduction Basic Business Programming

B100 Intermediate Business Basic Programming

Rice High School, New York City, NY

Diploma GRD 1983

Work Experience

Akkodis/ Modis Inc. (Client) Hewlett Packard - Sanofi Corporation -(Bridgewater NJ)

Level 3 On Site Administrator (Print) September 2017- February 2024

Printer Installation

Break, fix support, trouble shoot, maintenance on printers

Installed badge reader devices on all HP printers, assist users with access.

Responsible for completing documentation for printers

Generating, developing reports for Manager & Project manager

Assist other site OSA’s. Review tickets and assign to the appropriate techs

LiveU Inc April 2010- February 2016

QA & IT Service Technician -(Hackensack NJ)

Installed all approved software applications, software upgrades, and troubleshooting windows application

Tested company proprietary applications

Deployed equipment for the marketing department for all tradeshows

Responsible for repairing and troubleshooting

Using SharePoint to delivering IT/ help-desk content to all the users - updates, system recycling, upcoming network events.

Installed new switches. Cisco Meraki switches... for the growing number of users and devices connected to the company network.

Setup new users on Exchange and as well as setup groups to receive email, in the AP Dept AR department, Accounting and HR

Crown Jewel Importers Marketing Corporation -(Englewood NJ) December 2009- April 2010

Office Administration & Computer Support

Responsible for servicing 10 sales representatives

Created spreadsheets and invoices for driver deliveries

Maintained inventory and answered phone calls as needed

Maintaining desktop/ laptop computers, all in one office printer, network.

Signature Property Group Inc -(Englewood NJ) July 2002- December 2009

Manager MIS / Help Desk Technician

IT & MIS Services, which includes, help desk support, Solutions, trouble shooting for 80 users,

75 Property sites through out New Jersey area, 2 main offices, Englewood Cliffs Office with 45 users. North Brunswick Office with 20 users.

Responsible for overseeing the outsourcing of technical consultants

Provided trouble shooting support for 80 users

Maintained and repaired all equipment as needed

Installed all PC stations, printers, and cabling as needed

Marc Global Services Group -(New York City NY) April 2001- May 2002

Serviced & supported all the companies’ satellite sites: New York, New Jersey, Toledo, and Chicago and field users and users working from home.

Help Desk Technician

Installed PC stations, VT terminals, printers and cables as needed

Provided help desk support of the company satellite sites

Responsible for software troubleshooting and administration of MS applications

Using jet admin Wizard v3.01 to connect and control 4 internal HP printers, adding new user access. A constant checking for jams or out of paper. Recycle the printers when needed.

TRW Integrated Chain Service Group -(Iselin, NJ) March /1998 - April/2001

Former BDM International Inc. -(New York City, NY)

Help Desk Technician,

I am responsible for help desk service & support of the company satellite sites: New York, New Jersey, Toledo, Chicago and misc. user out on the field or working from home.

My Direct responsibilities: are installing PC stations, VT terminals, printers, cables installation, hardware repair & part replacement on PC’s, printer (HP Laser Printers) misc. equipment, software installations, software troubleshooting & administration on MS Applications: Windows NT Workstation & server v4.0. Win95, Win98, PC’s & server backup, and work with TCP/IP.

Other Interest:

(2010-2015) Travelers Aid International

Newark Liberty International Airport, Elizabeth, NJ

(Volunteer 1 day a Week, 4 PM – 9 PM

Travelers Consultant & Computer Support Technician

(2010-2015) For the Department of State (Washington DC)

Newark Liberty International Airport, Elizabeth, NJ

Escort Officer

Unitarian Church of All Soul, New York, NY

Board of Trustee Member (1994-1998)

Member Since (1992- Present)

A church which as 1300 adult members and a $1million plus annual budget.

(1987-1998) Adventure Trails Inc., New York, NY (Weekends)

Tour Leader,

Leading high schools & grammar schools, youth groups, family trips, on Ski trips & lead educational trips to sites such as Washington D.C. (Certified Ski

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