Customer Service Program Manager
Resume:
Colleen Madden
Levittown, NY *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Residential ManagerDirect Support Professional Maryhaven Center of Hope-Port Jefferson, NY
December 2008 to Present
Assist in the operations of a residence for individuals with developmental disabilities in accordance with regulatory requirements, agency policies, and quality program standards.
● Supervise, and provide direction, training, and guidance to Direct Support Professionals (DSP).
● Collaborate with all necessary staff, including Residential Manager and Program Manager, to ensure proper staffing, data collection, progress notes, incident reporting, and day-to-day support of individuals.
● Oversee accurate documentation and completion of all services for individuals, per Office of People with Developmental Disabilities (OPWDD) rules and regulations.
● Abide by Health Insurance Portability and Accountability Act (HIPAA) rules and regulations in accordance to information pertaining to individuals and staff members.
● Provide additional assistance whenever necessary. Volunteer Religious Education Teacher, St. Margaret Scotland RC Church-Selden, NY
September 2009 to June 2019
Fulfill short-term assignments effectively teaching special needs students' preparing them for religious sacraments.
● Instruct classes of 5-7 students, communicate with fellow pastoral staff and educate students on the Catholic Faith.
● Guide students through planned activities, events, tend to their physical and/or emotional needs, and maintain effective classroom management strategies Lead Client Service Representative
JP Morgan Chase-Lake Ronkonkoma, NY
August 2003 to November 2008
Supervise a staff of Bank Tellers on a daily basis, assisting with scheduling, supervision, transactions, training of new staff, vault management, as well as customer service
● Greet Customers and assist them with their banking needs.
● Assist in daily operations of the banking day
● Maintaining as well as executing corporate compliance
● Answer questions and provide information concerning branch operations. Consumer Banker
HSBC Bank-Rocky Point, NY
February 1998 to July 2003
Extensive knowledge of Branch operations
● Assist in reconciling transactions as well as correcting transaction errors
● Assist new customers by opening accounts, providing great customer service and offering them assistance in all there banking needs.
Education
Some college in History/Criminal Justice
Iona College - New Rochelle, NY
1993 to 1997
Skills
• Developmental Disabilities Experience
• Banking
• Event Planning
• Special Education
• Research
• Cash handling
• Microsoft Outlook
• Customer service
• Microsoft Excel
• Microsoft Office
• Financial services
• Computer skills
• Classroom Management
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