Delivery Associate Front Desk

EXPERIENCE

Saudia Merritt

415-***-**** ******@*****.*** San Francisco, CA 94110

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. DELIVERY ASSOCIATE

Onpoint Logistics

San Francisco, CA

August 2021 - October 2022

• Inspected vehicle frequently to check uid levels and tire pressure.

• Partnered with operations team to con rm product details prior to loading vehicle.

• Prepared and made deliveries to customer accounts on assigned routes using company vehicles.

• Veri ed items and model numbers to match products on invoice with quantities loaded.

• Contacted customers prior to delivery to con rm and coordinate delivery times. FRONT DESK CLERK

Ra ki Health And Wellness

San Francisco, CA

January 2021 - June 2021

• Interacted kindly with guests, o fering assistance and support.

• Prepared for basic food service, such as setting up continental breakfast and co fee and tea supplies.

• Kept records of room availability and guests' accounts, manually and using computers.

• Made and con rmed reservations.

• Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants. RECEPTIONIST

Bernal Heights Neighborhood Center

San Francisco, CA

January 2019 - March 2020

• Answered multi-line telephone system to direct calls and take messages.

• Maintained o ce and faculty supplies to keep optimum stock on hand.

• Photocopied or mimeographed various materials, collating and distributing as required. Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.

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• Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.

• Signed for incoming deliveries and noti ed employees of packages.

• Checked visitors in and directed or escorted to appropriate departments and personnel. IT HELP DESK SUPPORT

SFMTA

San Francisco, CA

July 2017 - August 2018

• Documented problem tickets using pre-de ned and standardized processes.

• Provided deskside support to resolve customer service requests.

• Escalated unresolved tickets up to next level of technical support, maintaining ownership of escalated tickets. EDUCATION

SKILLS

Delivered status on service requests for users via automated self-accessible portal or through direct follow-up communication.

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Responded to and resolved help desk tickets to assist users with core system lockouts, permissions and program errors.

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GED

City College Of San Francisco / John Adams Campus, San Francisco, CA May 2007

• Customer Service • Motor Vehicle Operation

• Clerical Support • Data Recording

• Record Sorting and Filing

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