KAYLA MINOR
*****.*.*****@*****.*** 313-***-**** Greenville, SC 29601
Summary
Polished waitress with aptitude for menu memorization and quick calculations, Extensive experience providing first-
rate service in fine dining establishments. Thrive in fast-paced environments with leadership and teamwork skills.
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality, and performance
standards
Skills
* Point of Sale (POS) system
* Operations
* High-volume dining
* Menu memorization
* Safe food handling
Experience
Sindbads Restaurant & Marina Detroit
Bartender/Waitress
04/2022 - 07/2024
United Collections Bureau Toledo
Debt Collection Specialist
09/2018 - 03/2021
Education and Training
L'Anse Creuse Clinton Township, MI
High School Diploma
05/2015
* Attention to Detail
* Call Center Background
* Liquor, wine and food service
* Conflict Resolution
Greeted customers, answered questions and recommended
specials to increase profits
Maintained accuracy while handling payments, giving change
and printing receipts for customers
Prepared salads, appetizers and garnishes to assist kitchen staff
Resolved customer concerns with friendly and knowledgeable
service.
Processed payments over phone and set up recurring drafts
Met demands of busy collections group by performing high
volume of daily calls
Arranged for debt repayment or established repayment schedules
based on customers’ financial situations.