Manager

DEAN ALVES

***********@*****.*** 404-***-**** Atlanta Ga

Summary

** ***** ********** *** ********** experience. Proven expertise in a multiplicity of products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Proven record and recommendations of stability, internal corporate growth, ethics and personal value of company growth.

● Corporate restaurant and retail sales

● Business development

● Team and individual Sales training

● Marketing

● Team and Relationship building

● Inventory Management

● Operations

● Quality and Assurance

Experience

Waffle House, Inc.

Atlanta, GA

Unit and Sales Management

October 1997- June 2024

Run and operate units’ daily operations to include:

Maintain Store daily sales based on annual projections- consistent to meet and exceed sales with an average $3200 daily

Responsible for hiring and instore training

Meeting preparing projections of units’ P/L

Daily corporate feed utilizing UIS system

Perform annual unit reviews for employees and trainees In addition to:

● Exceeded company sales goals for new policies.

● Oversaw team meetings and ongoing sales and personal growth training.

● Groom and cultivate Assistant managers

● Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.

● Oversaw strategic business decision-making to develop, enhance and enforce business mission.

● Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.

● Controlled business direction changes and provided support during restructurings.

● Oversaw budgetary and financial activities and implemented strategies to grow business and profits.

● Analyzed and determined courses of action to align operations and revenue performance with organizational goals.

Altana, Inc.

Melville, NY

QA Analyst

February 1992- October 1997

Quality control of manufacture consumer products to consist of:

Reviewing production records to assure Standards of Operations Procedures (SOP) and or Analytical Test Decision Procedures (ATDP)

Monitor drug product complaints or adverse reactions

Conduct a follow up process to response to complaints

Maintain company validations programs to master documentation files

Maintain incoming inspections/ quality assurance of raw materials

Responsible for Quality assurance of package products Education and Training

Military

Marine Corp

Overland Park, KS

USMC-11,LCPL- Heavy Vehicle Operator

High School

Amityville High School

Amityville New York

Certifications

● Serv Safe

● Decade of awards

o Food Cost

o Performance and training

o Staff bonuses

o Operation and Overall tactics

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