Customer Service Data Entry
Resume:
Gabriella Daniel
About me
La Vergne, TN *****
*********@*****.***
Looking to acquire a position in a strong local company that will offer growth in my chosen career path and a change of scenery. In exchange I bring a strong inventory knowledge base and 4 years shipping and receiving and customer service experience as well as 6 years certified on the forklift. I am adaptable and can easily move between tasks as needed. Work Experience
Dispatch Clerk
R and L Carriers - Antioch, TN
April 2023 to Present
Linehaul dispatch clerk.
Assign drivers loads and routes
Answer phone calls
Assist drivers with any questions
Customer Service Representative
Assurant/ Hyla Mobile - La Vergne, TN
February 2022 to Present
• Help assist customers with missing packages.
• Make spreads sheets with Excel.
• Send and Receive emails to update customers on missing orders and etc.
• File and track claims with FedEx and UPS
• Assist with billing.
Shipping and Receiving Clerk
NFI Industries - Smyrna, TN
January 2017 to November 2019
• Logged orders received with Microsoft excel
• Received shipments in through manhattan computer system
• Shipped orders through same computer system
• Sent loads ready for pick emails to the different carriers Return Processor
Apple Store - Mount Juliet, TN
February 2014 to January 2017
Main position responsibilities required me to perform receiving procedures on Apple products and troubleshoot and log items received for the next process of the return. Position required data entry and analysis skills using multiple software programs including Excel and other Microsoft products. Skills
General knowledge of inventory use and adjustments Microsoft Office programs
Point of Sale use and management
Education
High School Diploma
LaVergne High School - LaVergne, TN, US
August 2009 to May 2013
Skills
• Order Picker
• RF Scanner
• Microsoft Windows
• Cleaning
• Reach Truck
• Software Troubleshooting
• Order Picking
• Materials Handling
• Shipping & Receiving
• Pallet Jack
• Warehouse Experience
• Microsoft Excel (3 years)
• Computer skills
• Windows
• Typing
• Customer service
• Forklift
• Communication skills
Certifications and Licenses
Forklift Certification
Assessments
Data entry: Attention to detail — Proficient
November 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Warehouse safety — Proficient
June 2022
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Forklift safety — Proficient
June 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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