Customer Service Representative

SYLVIA BATTLE

Customer Service Representative

Stone Mountain, GA 30083 404-***-**** *********@*****.***

Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Able to deal with difficult customers in a calm and professional manner.

Skills

Call Documentation Understanding Customer Needs

Issue and Complaint Resolution Good listening and communication skills

Calm and Professional Under Pressure Kind and helpful demeanor

Customer Data Confidentiality

Work History

Remote Customer Service IRS

Jun 2021 – June 2022

Maximus Federal Services

Reston, VA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Addressed questions related to Stimulus payments and qualifications.

Assisted customers with Child Tax credit issues.

Assisted customers based on provided job aids and FAQs on specific subject matters.

Remote Patient Assistance

September 2022 -February 2023

Spectra Force Technologies Inc

Raleigh, NC

Handled renewal process for Patient Assistance Program for drug subsidy

Reviewed patient records to ensure that they had a Medicare D insurance plan.

Verified Patient qualified for assistance based on income.

Ensured Patient’s record was complete for PAP renewal.

Sent approval or reject letters to Patient and Medical doctor office.

President

Apr 2001 - October 2023

Battle & Battle Distributors Inc

Decatur, GA

Hired and managed employees to maximize productivity while training staff on best practices and protocols.

Supported and supervised sales team.

Developed and implemented new strategies and policies to establish and achieve long-term business objectives, providing the company with strong and sustainable organizational leadership. Led operational support in creation, roll out and management of new product lines.

Bid and managed new contracts.

Handled day to day operations including accounts payable, payroll, inventory management and sales.

Gigcx Marketplace

QuickBooks Support

June 2023 – June 2024

Help customer setup and navigate software.

Resolved issues with software performance.

Resolved issues related to how to perform certain tasks.

Resolve issues with merchant accounts such as Payment batching delays and funds on hold.

Bachelor of Arts: Political Science

University of Georgia Athens, GA

Master of Science: Management

Georgia College And State University Milledgeville, GA

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