Customer Service Rep
Resume:
Diamond Johnson
Tinley Park, IL *****
*******.***@*****.***
I am currently looking for a full time position in an environment that offers a greater challenge, and the opportunity to help the company advance efficiently and productively. Work Experience
Customer Service Rep.
SCR Medical Transportation
November 2022 to Present
• Schedule transportation trips while effectively helping numerous clients in a timely, polite manner
• Provide trip information to inquiring clients after effectively accessing their trip needs
• Ensure that all call center requirements outlined in the PACE contract are exceeded
• Provide support to client’s by addressing questions, issues and concerns regarding registering for the service
• Answered inbound calls regarding ADA customer accounts.
• Utilized Trapeze to book reservations for medical & personal appointments.
• Maintained reports of no-shows and customer cancellations.
• Assisted with ETA’s via facilitators & dispatch.
• Applied/processed payments for customers to Ventra accounts.
• Assisted with lost and found inquires
Customer Service Rep
Enova
April 2018 to November 2019
● Efficiently manage both incoming and outgoing calls to address customers loan payments
● Find solutions for overdue accounts by negotiating payment plans, and facilitating arrangements for bringing accounts up to date
● Address customer concerns and resolve issues related payments while demonstrating empathy and professionalism
● Maintain effective communication with customers while maintaining accurate record of customer interactions
Education
High School Diploma
Rich East High School - Park Forest, IL
September 2006 to May 2010
Skills
• Great communication
• SKILLS ● Analyzing and problem-solving ● Great communication and interpersonal skills EXPERIENCE ● Team worker ● Energetic and flexible ● Effectively manage calls while note taking ● Great computer and technical literacy ● Great organization and planning skills
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