Service Representative Customer

JESSICA WARREN

Bradenton, FL ***** 941-***-**** *****************@*****.*** WWW: Bold Profile

Professional Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Alorica. Expert in documentation and reporting, coupled with a compassionate approach to companionship. Excelled in high-pressure environments, significantly improving client wellness and service delivery by employing outstanding multitasking and relationship-building skills. Skills

Documentation and Reporting

Companionship

Orderly and timely fashion

Responsible

Work History

Elderly Caregiver 06/2019 to 03/2024

A Home for Me, LLC – Sarasota, FL

Offered companionship and kindness to elderly patients. Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.

Assisted clients with daily living needs to maintain self-esteem and general wellness. Customer Service Representative 02/2019 to 09/2019 Alorica – Sarasota, FL

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information. Call Center Customer Service Representative 02/2018 to 02/2019 Onbrand – Savannah, GA

Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative 04/2013 to 04/2015 888Dispatch – Richmond Hill, GA

Built trusting relationships with customer to better understand needs. Documented, researched, and resolved customers needs. Informed customers of promotions and special offers to increase sales. Enhanced customer satisfaction with fast service.

Education

Certificate : Busniess

State College of Florida Manatee-Sarasota - Bradenton, FL

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