General Manager Regulatory Compliance

Keith Useloff

************@*****.*** 646-***-****

https://www.linkedin.com/in/keith-useloff-b0280643/

Aviation Industry/General Manager

Highly qualified General Manager of Deicing and Aircraft Ground Repositioning with more than twenty-nine years’ success contributing to operations of major US airlines; skillfully manage $25M+ Budget and oversee training development and delivery. Proficient in operations management, staff scheduling, employee assessment, and workplace assignment. Solid record in enhancing aircraft ground repositioning operations, leading deicing teams at more than 40 stations, and in enforcing Federal Aviation Authority regulatory compliance. Proven expertise in:

$25 Million + Budget Management

Flight Logistics and Scheduling

Deicing & System Moves

FAA, DOT Regulatory Compliance

Business Partner Development

Worked closely with FAA

Worked closely with the airport community

Planning & Operations Management

Policy & Process Improvement

Flight Delay Reports & Investigation

Leadership, Assessment & Training

Worked closely with TSA

Worked closely with CBP

Worked closely with the Airport Port Authority

PROFESSIONAL EXPERIENCE

Frontier Airlines- 08/2023-Present

Manager Winter Operations

Excel in fostering partnerships with FAA staff to clarify regulatory compliance expectations; and collaborate with senior management to plan deicing contract bargaining strategies.

Key Contributions:

Enthusiastically develop and deliver optimized curriculum that engrains deicing skills, ground repositioning concepts, and related aviation operations best practices in every participant.

Delta Air Lines- JFK NY 09/2022 to 03/2023

Department Manager Move Team/Deicing/Ramp Operations

Excel as the top operations and people manager for Delta’s biggest operating base

Oversee aircraft reposition operations, while coaching two supervisors, and fostering excellence in a much larger team of 78 Employees. Oversee over 75 daily aircraft repositions. Developed job descriptions, performance metrics, and comprehensive assessments. Enforced health and safety regulatory compliance, as well as executives’ directives; and sought out ways to simplify procedures and cut expenditures. Investigated and reported flight delays.

Oversee the deicing operation of over 200 daily departures during winter operations. Have over 500 deicers during the winter season. Oversee the GSE of 37 deicing trucks and the maintenance of serval deicing fluid storage tanks as well as the blending stations. Also maintaining enough fluid for a 3-day event which would include having over 200,000 gallons of deicing fluid on hand.

Spirit Airlines- Fort Lauderdale FL 08/2021- 09/2022

Manager Move Team FLL/MCO

Excel as the top operations and people manager for Spirit’s 2 biggest operating bases

Oversee aircraft reposition operations, while coaching eight supervisors, and fostering excellence in a much larger team of 56 Employees. Developed job descriptions, performance metrics, and comprehensive assessments. Enforced health and safety regulatory compliance, as well as executives’ directives; and sought out ways to simplify procedures and cut expenditures. Investigated and reported flight delays.

JetBlue Airways – Jamaica, New York

General Manager for System Deicing and Aircraft Ground Repositioning, 8/2014 to 11/2020

Achieve maximum returns while flawlessly directing a $25 Million budget, leading operations, and mentoring aircraft ground repositioning teams at over 40 stations.

Direct staff and training, reposition aircraft using supertugs, and manage deicing operations. Excel in fostering partnerships with FAA staff to clarify regulatory compliance expectations; and collaborate with senior management to plan deicing contract bargaining strategies.

Key Contributions:

Enthusiastically develop and deliver optimized curriculum that engrains deicing skills, ground repositioning concepts, and related aviation operations best practices in every participant.

Manager, Move Team/Deicing, 12/2007 to 7/2014

Excelled as the top operations and people manager for JetBlue’s biggest operating base, while stewarding $25 Million budget.

Oversaw deicing operations, while coaching two supervisors, and fostering excellence in a much larger team of 24 Employees. Developed job descriptions, performance metrics, and comprehensive assessments. Enforced health and safety regulatory compliance, as well as executives’ directives; and sought out ways to simplify procedures and cut expenditures. Investigated and reported flight delays. Managed deicing fluid inventory to maintain a three-day fluid supply, and consistently provided Airport Authority with timely operations reports.

Key Contributions:

Partnered with colleagues to manage airline’s premier ground support equipment fleet, which included deicing trucks and specialized aircraft towing equipment.

Specialized in evaluating operations to make split-second decisions that ensured passenger safety on 160+ flights per day.

Collaborated with senior executives and auditing agencies, such as the Federal Aviation Administrative and Department of Transport, to navigate audit and enhance operations.

Delta Airlines – Jamaica, New York

Performance Leader, 1998 to 2007

Directed a highly motivated eighty member team of front-line employees who excelled in safely and promptly loading as well as unloading baggage, cargo and mail.

As a key member of the Up and Down Program, directed a six -gate gate operation that included ramp and passenger service. Excelled in improving all team members’ performance by providing comprehensive mentoring, formal assessment, on-going supervision and facilitating skills development. Role also included implementing daily safety reviews, and assigning work.

Key Contributions:

Achieved appointment as deicing facilitator in, in charge of deicing and pad commander during snow events, in 2001.

Delivered outstanding leadership as Push Back Facilitator for all Delta Aircraft, and Brake Rider Facilitator for 767, 757, MD88, and 737 aircraft.

Collaborated with management colleagues to develop an innovative aircraft loading mentor program.

Earned promotion to Performance Leader from Aircraft Load Agent in recognition of workplace performance.

Previous experience as Performance Leader (1998-2007), as Ramp Agent (1988-1994), and as Aircraft Load Agent (1994 to 1998) with DELTA AIRLINES in Jamaica, New York.

HONORS & DISTINCTIONS

Accredited Letter Federal Air Marshal Letter

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