Information Technology Customer Service
Resume:
Denise Zielke
Aurora, Illinois, *****
************@*********.***
Information Technology Professional
Information Technology professional with Cisco and Microsoft 365/Windows 10 certifications. Skilled in providing exceptional customer service and technical support. Proficient in Windows 10, Microsoft Office applications (Excel, Word), and networking technologies (WAN, LAN). Eager to leverage skills in a desktop support role.
CERTIFICATIONS / TECHNICAL PROFICIENCIES
Certifications: 200-301 Cisco Certified Network Associate (CCNA), Microsoft 365 Modern Desktop Associate
Platforms: Proficient in Windows 10, Windows Server 2022
Programs: Microsoft Excel, Microsoft Word
Networking: WAN, LAN, Routing and Switching
WORK EXPERIENCE
Imaging Centers of America - Aurora, Illinois 8/2018 – 6/2021
Imaging Specialist
Created a welcoming space for all incoming patients while getting MRI's and other scans conducted.
Screened incoming patients via phone and in person to verify the information for both parties involved.
Prepared exam rooms via sanitation equipment and preparation of coils for each room
Scanned and positioned patients for MRI's and other tests and imaging requests.
Saint Patrick's Residence Nursing and Rehab Center - Naperville, Illinois 8/2009 – 8/2011
CNA
Provided social, mental, and emotional support to residents to improve their morale and mental health while in the rehabilitation center.
Assisted residents with daily hygiene regimen, including bathing, washing, brushing teeth, etc.
Reported patients' physical, mental, and emotional changes via charts after giving great attention to detail for each patient.
Transferred patients to designated rooms using gait belts, hoyer lifts, and easy stands while ensuring patient comfort and safety.
EDUCATION
Cisco Networking Academy – West Chicago, IL 2022
Cisco Academy and Microsoft Academy curriculum
Completed hands-on, instructor-led training in network troubleshooting and configuration.
Completed hands-on, instructor-led training in deploying, configuring, and maintaining Windows 10, as well as managing and protecting devices, apps, and data.
MRI Institute & Consulting Inc. – West Chicago, IL 2015
Cisco Academy and Microsoft Academy curriculum
Completed hands-on MRI Technologist program.
Waubonsee Community College – Sugar Grove, IL 2013
Cisco Academy and Microsoft Academy curriculum
Completed program associate in general science.
RECENT TRAINING AND PROJECTS
Completed intensive training in Cisco network configurations and Microsoft 365 administration.
Gained hands-on experience in setting up and managing Windows 10 environments, implementing security measures, and troubleshooting network issues.
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