Business Leadership Program - Risk Management

Summary

Business Leadership program (BLP) candidate seeking to leverage operations and risk background into expansive growth opportunity.

Professional Experience

Synchrony

BLP Risk Management – Rotation #1: Fair Lending New York, NY

July ’23 - Current

Subject Matter Expert (SME) for Fair Lending process: assisting with creation of Procedure/Process Documentation, drafting Job Aids, and identifying improvement opportunities, scalable across enterprise, leading to closing process gaps.

User Acceptance Tester, Sr. Specialist- Collections Operations Canton, OH

August ’19 - July ‘23

Subject Matter Expert (SME) that provided functional knowledge to a cross-functional Customer Solutions team of 50+ (POs/PMs/Associates) – assisting with project coordination, testing, and implementation support for New Customer Initiatives, Client Deconversions, Process enhancements, and new Technologies (Debt Manager 10 (DM10), Process Automation, Collections, I2R-Image Retrieval).

Performed root cause analysis on defects logged and managed in Application Lifecycle Management (ALM) during Pilot & P1/P2 launch conversion. Managed and resolved 75+ defects attributable to Configuration, Coding, Technical Design) improving UI. Communicated weekly ALM analysis (process enhancements, account maintenance and remediation efforts, and defects) to Customer Solutions leaders.

Conducted UAT regression testing; develop and execute test plans, test specifications, and test cases for in-house systems and processes (DM10 – 8 Processes/180 scripts, Automating Recovery Letters, System Regression testing). Initiate Change Control Request process for Job Aids (Reinstatement, CareCredit, Disputes – Recovery, Payment).

Managed review/tracking of DM10 issue management. Drive defect resolution providing summary of root cause and steps used to resolve to leadership and ad hoc projects.

BLP – Risk Management Intern Stamford, CT

June ’22 - August ‘22

Enhanced existing Tableau Reporting Dashboard incorporating automation functionality.

Drafted Process Documentation of workflow providing overview of Op Risk Escalated Dashboard’s utility.

Implemented controls to improve management of KPI triggers through development of CF-ORM RCA framework allowing for push notifications in addition to developing an automated sample dataset, systemically, from triggering events.

Education

Keller Graduate School of Management of DeVry University (online) – MBA: Business Intelligence & Analytic Management (2022)

New York University, NY: BA-Creative Writing (2006) & AAS-Accounting/Finance (2002)

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